AMBER SEAY
New York,NY
Summary
Ambitious Administrative Associate with 10 years of successful experience in fast-paced environments. Offering multi-talented skills in technical software, customer relations, management, and the ability to learn quickly. Skilled at working unsupervised as well as collaborating. Take pride in accuracy and quality of work. Prepared to utilize skills for an opportunity to expand growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Principle Administrative Associate
New York City Department of Parks and Recreation
05.2018 - Current
- Oversee and Process payroll on regular basis for more than 500 city employees
- Manage detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Utilize Salesforce to compensate over 75 employees
- Developed and implemented procedures to ensure accurate and timely processing of payroll.
- Maintain employee privacy and protect payroll operations by keeping all information confidential
- Respond to 200+ email correspondence and 20+ phone calls per week to clarify payroll issues.
- Investigate and resolve payroll errors and discrepancies by deadline.
- Collaborate with internal departments to ensure payroll accuracy.
Barista
Starbucks Coffee Company
07.2013 - 05.2018
- Prepared 70+ beverages and food requests daily in fast-paced environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Controlled line and crowd with quick and efficient service
- Resolved customer disputes with tact and professionalism
- Cross-sold retail and bakery items to customers, boosting daily store sales
- Implement knowledge of existing and upcoming products and promotions that encouraged sales and relationships
- Maintained organized, clean, and professional workspace
- Followed health, safety, and sanitation guidelines to pass state inspections.
Sales Associate
Victoria’s Secret
11.2015 - 11.2016
- Engaged with customers to effectively build rapport and long-lasting relationships which helped develop understanding of Victoria Secret customer
- Researched and identified trends through customer interests and purchases that led to increased sales
- Utilized promotions to increase foot traffic and drive additional sales opportunities
- Achieved 100% weekly sales goals consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Collaborated with marketing professionals to design marketing displays for multiple product launches that gained customer interest and conversions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Improved efficiency by 20% stocking inventory for over 100 items, moved excess stock and arrange products onto sales floor.
Education
Associate of Applied Science - Fashion Marketing
The City University of New York, New York City College of Technology
Brooklyn, NY2017
Skills
- Microsoft office and G-suite
- Salesforce
- Clerical
- Adobe illustrator
- Fashion Illustration and garment construction
- Negotiation and Persuasion
- Market Trend Analysis
- Detail-oriented
- Problem solving
- Deadline-driven
- Efficient organization and can handle multiple projects
- Ability to work collaborative and independently
Timeline
Principle Administrative Associate
New York City Department of Parks and Recreation
05.2018 - Current
Sales Associate
Victoria’s Secret
11.2015 - 11.2016
Barista
Starbucks Coffee Company
07.2013 - 05.2018
Associate of Applied Science - Fashion Marketing
The City University of New York, New York City College of Technology
Interests
- Fashion Buying
- Fashion Merchandising
- Fashion Design
- Category Management
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