Summary
Overview
Work History
Education
Skills
Timeline
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Amber Segall

Sales Administrator
Jacksonville,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the waste industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings five-year background maintaining customer satisfaction and contributing to company success. Proficient in Excel and Trux.

Overview

5
5
years of professional experience

Work History

Sales Administrator

GFL Environmental
Jacksonville, FL
11.2021 - Current
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Resolved customer issues quickly and managed over 15 accounts to increase sales and meet quotas.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.

Operations Specialist

Waste Management Services
Jacksonville, FL
01.2021 - 11.2021
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Developed and updated tracking spreadsheets using Excel.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Collaborated with Operation teams to resolve customer complaints and drive customer experience.
  • Identified and assessed customer's needs quickly and accurately.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Advanced Disposal
Jacksonville, FL
10.2017 - 12.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

GED -

FSCJ
Jacksonville, FL
04.2009

Skills

  • Reading Comprehension
  • Interdepartmental Collaboration
  • Data Communications
  • Office Organization
  • Operating Procedures and Policies
  • Contract Closeouts
  • Customer Service and Assistance
  • Operational Records Review
  • Customer Complaint Resolution
  • Sales Records Management
  • Office Supplies and Inventory
  • Customer Support Needs Assessment
  • Information Updates
  • Customer Order Management

Timeline

Sales Administrator

GFL Environmental
11.2021 - Current

Operations Specialist

Waste Management Services
01.2021 - 11.2021

Customer Service Representative

Advanced Disposal
10.2017 - 12.2020

GED -

FSCJ

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Amber SegallSales Administrator