Amber Sellers
Yardley,Pennsylvania
Summary
Experienced and proactive Residential Coordinator offering 3 years of progressive office settings serving Harrison Brothers Paving needs. Talented in overseeing residential projects, customer service, and accounts receivable to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Disciplined professional that thrives in high-pressure, team-based atmospheres.
Overview
6
6
years of professional experience
Work History
Residential Coordinator/ Accounts Receivable
Harrison Brothers Paving
Yardley, PA
05.2023 - Current
- Certify that all payments by customers are made on time, if not, follow up and get payment in a timely fashion
- Use spreadsheets to keep payments recorded and organized
- Record payments, send invoices, send paid receipts
- Connect with residential estimators to ensure all residential customers receive estimates
- Type estimates and send them to the customers
- Assist customers in obtaining permits as needed
- Assist residential customers with scheduling repairs and understanding warranty information
- Assure that all residential customers get completed on their scheduled day, if not reschedule as soon as possible
- Send warranty information to customers once they are paid in full
- Work with Commercial and Schedule coordinators to ensure all jobs are being completed, all deposits are being made, and all payments are received
- Distribute emails to each appropriate employee
- Follow up with residential customers and convince them to proceed with our company.
Office Manager/ Personal Assistant
Harrison Brothers Paving
Yardley, PA
02.2023 - 05.2023
- Supervise employees in order to ensure all work is completed on time and in a professional manner
- Assist with unhappy customers who need assistance from a professional manager
- Assist with errands and personal projects while maintaining the office
- Make presentations
- Assist with training new employees
- Allocate available tasks that need to be completed
- Recruit office Staff
- Coordinate schedules, appointments, and bookings
- Proficient in computer systems
- Assist owners with personal needs as well as office needs.
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Organized company events including holiday parties, team building activities .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assigned work and monitored performance of project personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Numbers to track data such as over due payments.
Secretary/Administrative Assistant
Harrison Brothers Paving
Yardley, PA
04.2020 - 01.2023
- Improved system organization
- Assist customers' needs
- Invoicing and payments
- Attend zoom meetings
- Email/ call potential customers
- Assist upset customers in a timely and professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided administrative support to the Office Manager and other staff members.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Produced and distributed memos, newsletters and other forms of communication.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Scheduled meetings and sent invitations specifying time and location.
Caregiver for Elderly
Wynwood House
Centre Hall, Pennsylvania
08.2021 - 09.2021
- Assist in mobility for residents such as, getting up from bed, moving around, using the restroom, showering, feeding, dressing, grooming, etc
- Assist in laundry and maintain a clean environment for the residents'.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Maintained detailed records of services performed on clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Instructed family members on how to provide bedside care.
- Built strong and trusting rapport with clients and loved ones.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assured proper nutrition by preparing meals and monitoring food consumption levels.
- Followed care plan and directions to administer medications.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Recorded client status progress and challenges in logbooks and reports.
Lifeguard Assistant Supervisor
Sesame Place Philadelphia
Langhorne, PA
03.2019 - 08.2021
- Enforced the safety of the lifeguards
- Responsible for responding to many calls including, medical emergencies, guest assistance, and staff members' needs in an urgent manor
- Certified in CPR, Lifeguarding skills, and Firstaid/AED
- Senior Assistant supervisor that assited with training lifeguards and new assistant supervisors.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Led comprehensive safety training for new employees using company procedures.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Used training and medical supplies to examine injured people and administer first aid.
- Organized recreational activities for employees such as guard comp and lifeguard of the month to keep employee's involved and recognized.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Maintained constant surveillance of employees and pool areas to appropriately react to emergency situations and ensure safety to all guests and employees.
- Completed and documented all safety checks for each attraction
Lifeguard
Sesame Place Philadelphia
Langhorne, PA
04.2018 - 03.2019
assisted and proper safety procedures.
Observed swimmers from elevated chairs while scanning the entire pool deck.
Collaborated closely with team to identify issues and quickest methods for remediation.
Watched over swimmers to respond quickly to distress situations.
Educated patrons about safe swimming practices through public announcements.
Contacted medical authorities immediately in events of serious injury.
Recognized swimmers in need of assistance and acted quickly.
Provided first aid care to injured patrons before paramedics arrived on scene.
Used training and medical supplies to examine injured people and administer first aid.
Assisted with orientation sessions for new lifeguards in training.
Maintained accurate records of incident reports, pool chemicals, and patron counts.
Used radio and digital technology to stay in constant communication with other protective service workers.
Education
Business -
Penn State University
05.2025
Education -
Bucks County Community College
02.2020
Pennsbury High School
06.2018
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Guest services
- First aid
- Organizational skills
- CPR
- AED
- Problem Solving
- Teamwork
- Adaptability
- Decision-Making
- Patience
- Professional Services
- Flexibility
- Multitasking
- Collection calls
- Data entry
- Financial data
- Management skills
- Leadership skills
- Delegation
- Conflict resolution
- Planning skills
- Active listening
- Goal setting
- Mentoring
- Collaboration
- Team building
- Project management
- Marketing
- Message Delivery
- Staff Meeting Coordination
- Staff Communication
Affiliations
- Church
- Gym
- Family activities such as nieces and nephews sports games
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Residential Coordinator/ Accounts Receivable
Harrison Brothers Paving
05.2023 - Current
Office Manager/ Personal Assistant
Harrison Brothers Paving
02.2023 - 05.2023
Caregiver for Elderly
Wynwood House
08.2021 - 09.2021
Secretary/Administrative Assistant
Harrison Brothers Paving
04.2020 - 01.2023
Lifeguard Assistant Supervisor
Sesame Place Philadelphia
03.2019 - 08.2021
Lifeguard
Sesame Place Philadelphia
04.2018 - 03.2019
Business -
Penn State University
Education -
Bucks County Community College
Pennsbury High School
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