Amber Sexton
Hoquiam,Washington
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Aberdeen McDonalds
08.2005 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Arts -
Grays Harbor College
Aberdeen, WAHigh School Diploma -
Jm Weatherwax High School
Aberdeen, United States2004
Skills
- Operations Oversight
- Public Relations
- P&L Management
- Process Automation
- Schedule Management
- Business Administration
- Staff Supervision
- Workflow Planning
- Loss Prevention
- Team Building
- Labor Cost Controls
- Employee Scheduling
- Food preparation and safety
- Training and Development
- Staff Management
- Training and coaching
- Team Leadership
- Team Player
- Performance Improvement
- Verbal and written communication
- Problem Resolution
- Staffing
- Interpersonal Skills
- Customer Relations
- Operations Management
Timeline
General Manager
Aberdeen McDonalds
08.2005 - Current
Associate of Arts -
Grays Harbor College
High School Diploma -
Jm Weatherwax High School