Amber Shaddox
Melissa,TX
Summary
Healthcare consulting professional with proven track record in helping organizations reduce the clinical risk of their population by building a culture of employee accountability for personal health status while mitigating employer health plan trend. Thorough understanding of healthcare products, services and processes related to clients and vendors. Serving as team lead for clients with annual benefits’ budgets from $5 million to $72 million.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Vice President, Client Services
Holmes Murphy & Associates
08.2002 - Current
- Responsible for the strategic direction of a $2.2 million dollar book of business, financial reporting and analysis, clinical and risk monitoring as well as project work.
- Establish and maintain strong relationships with customers, vendors and strategic partners.
- Negotiate high-value contracts that maximize profitability while mitigating risks for the customer.
- Develop new revenue streams by identifying customer needs and presenting new and innovative solutions.
- Collaborate with legal, and other professional teams to review and maintain customer compliance.
- Manage and direct workflow for the team of individuals that service our mutual customers.
Benefits Administrator
SourceHOV Business Communication Services
03.2000 - 08.2002
- Partnered with Benefit Consulting firm on annual strategy and financials.
- Prepared quarterly financials to present to internal leadership.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
Associate Consultant
Marsh & McLennan Companies (Seabury & Smith)
04.1997 - 02.2000
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients businesses.
- Helped team lead consultants optimize efficiency of current systems by conducting training sessions both internally and for our customers.
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Account management
- Risk management
Certification
Group I General Lines - life, accident, health and HMO license
Timeline
Vice President, Client Services
Holmes Murphy & Associates
08.2002 - Current
Benefits Administrator
SourceHOV Business Communication Services
03.2000 - 08.2002
Associate Consultant
Marsh & McLennan Companies (Seabury & Smith)
04.1997 - 02.2000
Similar Profiles
Jennifer MerkleJennifer Merkle
Client Service Specialist at Holmes Murphy & AssociatesClient Service Specialist at Holmes Murphy & Associates
Bailey CotterBailey Cotter
Client Service Specialist, PC at Holmes Murphy & AssociatesClient Service Specialist, PC at Holmes Murphy & Associates
Timothy J. CalvertTimothy J. Calvert
Client Service Specialist at Holmes Murphy & AssociatesClient Service Specialist at Holmes Murphy & Associates