Summary
Overview
Work History
Education
Skills
Timeline
Amber Shaw

Amber Shaw

Lynden,WA

Summary

Experienced professional focused on meeting or exceeding objectives seeking Bartender or Waitress position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. I enjoy very much enjoy being a server. I love being around my customers. I also have an excellent work ethic.

Overview

7
7
years of professional experience

Work History

Head Bartender and Server

Nooksack Northwest Casino
Lynden, Washington
09.2020 - 07.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.

Bartender

Elks Lodge
Keizer, Or
11.2015 - 08.2018
  • Poured drinks and prepared food for customers, collected payments from customers, organized and kept bar clean, prevented customers from excessive drinking, maintained lottery machines, stocked the bar, demonstrated leadership by interviewing and training new staff.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Head Bartender

Salem Elks Lodge #336
Salem, Oregon
10.2013 - 01.2016
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Associate of Applied Science - Business Technology

Chemeketa Community College, Salem, OR
03.2011

Skills

  • Fast Learner
  • Ability to Work in a Team
  • Teamwork
  • Adaptability
  • Friendly and Outgoing
  • Attitude
  • Customer Service Skills
  • Excellent Communication
  • Skills
  • Multitasking Skills
  • Profile
  • I am a dedicated, reliable employee I have excellent verbal communication
  • Skills I have empathy and compassion towards others I enjoy working with
  • People and work well under pressure I have several years worth of customer
  • Service experience I am seeking employment to secure a responsible career
  • Opportunity to fully utilize my skills, while making a significant contribution to the
  • Success of the company
  • Team Player
  • Warm and Friendly
  • Transactions and Cash Handling
  • Age Verification
  • Specials Promotion and Upselling
  • High-Volume Dining
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation
  • Cocktail Knowledge
  • Patron Experiences
  • Hospitality Service Expertise
  • Identification Requirements
  • Price Memorization
  • Beverage Preparation
  • Stocking and Replenishing
  • Natural Leadership
  • Greeting and Seating Guests
  • Anticipating Guest Needs

Timeline

Head Bartender and Server - Nooksack Northwest Casino
09.2020 - 07.2022
Bartender - Elks Lodge
11.2015 - 08.2018
Head Bartender - Salem Elks Lodge #336
10.2013 - 01.2016
Chemeketa Community College - Associate of Applied Science, Business Technology

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Amber Shaw