Amber Shaw
Hedgesville
Summary
Dynamic Office Manager at Gilbart Dental Care with expertise in policy development and budget management. Proven track record in enhancing productivity through effective team collaboration and employee training. Skilled in inventory management and contract negotiation, ensuring operational efficiency and cost savings. Committed to fostering a positive work environment and optimizing workflows.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Gilbart Dental Care
Frederick
05.2025 - Current
- Managed office operations and maintained efficient workflows across departments.
- Coordinated schedules and meetings for executives and staff members effectively.
- Oversaw inventory management and ordered supplies as needed for smooth operations.
- Developed and implemented office policies to enhance productivity and organization.
- Trained new employees on office procedures and administrative systems effectively.
- Fostered a positive work environment through team-building activities and communication initiatives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Lead Dental Assistant
Gilbart Dental Care
Frederick
07.2020 - Current
- Supervised daily operations of dental assisting team to ensure smooth workflow.
- Assisted dentists during procedures by preparing instruments and materials.
- Trained new staff on office protocols and patient interaction techniques.
- Conducted inventory management for dental supplies and equipment procurement.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
Dental assistant
Dr. Levy and associates
Frederick
07.2014 - Current
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Educated patients about proper oral hygiene and plaque control procedures.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Worked with special needs patients
- Took intra oral photos
- Took various radiographs including bitewing, periapical, panoramic, full mouth series, verticals, and occlusals
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Took impressions for retainers and appliances.
- Administered appropriate amounts of topical and local anesthetics and nitrous oxide.
- Lab case management
- Stock operatories
- Perform pack changes
- Custodial office maintenance
Dental assistant (temp)
Hygiene associates
Rockville
05.2006 - Current
- Educated patients about proper oral hygiene and plaque control procedures.
- Work as an assistant on an "on call basis"
- Visit different offices as needed
Dental assistant
Dr. Sivikumar
Frederick
07.2009 - 10.2011
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Performed dental procedures under surgery in a hospital setting
- Performed pulpotomy and stainless steel crowns as well as space maintainers for pediatric patients
- Assisted on patients while sedated heavily on medications
Dental assistant
Dr. Huang
Frederick
08.2006 - 05.2009
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Take alignate impressions
- Pour and trim stone models
- Make temporary crowns
- Pack cord
- Place and remove matrix
- Assist with oral surgeries and endodontic procedures
- Lab case management
- Stock all opratories
- Equipment maintenance
- Custodial duties
Dental assistant/front desk receptionist
Dr Gilbert
Frederick
06.2005 - 08.2006
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Maintained proper universal precautions and infection control procedures at all times.
- Take alignate impressions
- Pour and trim stone models
- Mix dental cements and liners
- Make temporary crowns
- Lab case management
- Set up, confirmed, canceled, and rescheduled patient appointments as necessary
- Verified insurance benefits
- Mailed correspondences
- Inventory and ordering
- Custodial duties
Education
Associate of Arts - Business Management And Human Resources
Capella University
01-2023
Certificate - Dental assistant
Hagerstown business college
Frederick01.2005
High School Diploma -
Walkersville high school
Walkersville01.2000
Skills
- Sedation dentistry
- Working in the operating room
- Working with special needs patients
- CPR certified
- Expanded functions
- Full mouth radiographs
- Dental materials knowledge
- Sterilization techniques familiarity
- Tofflemire retainers
- Syringes and anesthetics knowledge
- Model trimming competency
- Temporary crown and bridge fabrication
- Alignate impression expertise
- Office management
- Policy development
- Budget management
- Inventory management
- Team collaboration
- Vendor negotiation
- Employee training
- Time management
- Workflow optimization
- Billing
- Staff hiring
- Staff training
- Contract administration
- Employee supervision
- Training and coaching
- Organizational skills
- Credit and collections
- Scheduling
- Meeting planning
- Compliance monitoring
Certification
- X ray certified
- CPR certified
- Expanded duty certified
Timeline
Office Manager
Gilbart Dental Care
05.2025 - Current
Lead Dental Assistant
Gilbart Dental Care
07.2020 - Current
Dental assistant
Dr. Levy and associates
07.2014 - Current
Dental assistant
Dr. Sivikumar
07.2009 - 10.2011
Dental assistant
Dr. Huang
08.2006 - 05.2009
Dental assistant (temp)
Hygiene associates
05.2006 - Current
Dental assistant/front desk receptionist
Dr Gilbert
06.2005 - 08.2006
Associate of Arts - Business Management And Human Resources
Capella University
Certificate - Dental assistant
Hagerstown business college
High School Diploma -
Walkersville high school