Amber Shearer
Kenosha,WI
Summary
Versatile and results-oriented professional with a track record of enhancing patient care at Parkside Assisted Living. Leveraged strong ethics and problem-solving skills to improve quality of life for clients. Excelled in relationship building and HIPAA compliance, ensuring respectful, compassionate service and operational excellence. Proven ability in multitasking and organization, significantly enhancing team efficiency and patient satisfaction.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Caregiver
Parkside Assisted Living
07.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administer medications accuratly
- Accurate medical charting
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Membership Sales Representative
Sam's Club
04.2015 - 02.2016
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Collaborated closely with the membership team to share feedback, observations, and ideas for continuous improvement of sales strategies and processes.
- Provided training to new staff on sales techniques and membership benefits, raising overall effectiveness of team.
- Fostered strong relationships with new and existing members, ensuring high level of satisfaction and loyalty.
- Provided member complaints with resolved solutions accordingly.
- Carried out precise cash handling with returns and exchanges as well as helping with cashiering as needed.
- Processed credit applications
Nurse Assistant
Golden Living Center
02.2006 - 07.2008
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted the nurse with catheter insertion/removal, tube feeding and cleaning, maintenance on colostomy/urostomy cares.
- Assited patients with range of motion physical therapy to ensure mobilty may be maintained and improved.
Site Manager
TriVision Amoco BP
03.2000 - 08.2005
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Conducted operational business on Ruby and Radiant register systems along trouble shooting issues that would arise.
- Carried out daily paperwork of facility including invoicing, merchandise and cash auditing, gas price surveying and safely handling bank deposits.
Education
No Degree - Nursing
Gateway Technical College
Kenosha, WINo Degree - Business Administration And Management
American Public University
OnlineSkills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Relationship Building
- Verbal and written communication skills
- First aid and safety
- HIPAA Compliance
Timeline
Caregiver
Parkside Assisted Living
07.2024 - Current
Membership Sales Representative
Sam's Club
04.2015 - 02.2016
Nurse Assistant
Golden Living Center
02.2006 - 07.2008
Site Manager
TriVision Amoco BP
03.2000 - 08.2005
No Degree - Nursing
Gateway Technical College
No Degree - Business Administration And Management
American Public University
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