Amber Sheets
MO
Summary
Dynamic and empathetic professional with a proven track record at CarShield, adept in complex problem-solving and fostering team collaboration. Excelled in customer service by resolving conflicts with empathy, enhancing loyalty. Demonstrated creativity and innovation as a Daycare Teacher, significantly improving classroom management and student engagement. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Volunteer
Winfield High School
2021
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Daycare Teacher
Mama Bears Daycare LLC
10.2022 - 05.2024
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Customer Service Representative
CarShield
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tutor
Winfield High School
08.2019 - 12.2021
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Diploma -
Winfield High School
Winfield, MO2021
Skills
- Community Service
- Team Collaboration
- Creativity and Innovation
- Social interaction
- Telephone Etiquette
- Complex Problem-Solving
- Office Organization
- Job training
- Fast Learner
- Organized and Efficient
- Friendly and Professional
- Customer Service
- Problem-Solving
Certification
- CPR and First aid Training
- Missouri Drivers licens
Timeline
Daycare Teacher
Mama Bears Daycare LLC
10.2022 - 05.2024
Customer Service Representative
CarShield
03.2022 - 10.2022
Tutor
Winfield High School
08.2019 - 12.2021
Student Volunteer
Winfield High School
2021
High School Diploma -
Winfield High School