Amber Shelko
Inverness,FL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Workers Compensation Specialist
The Orthopaedic Institute.
Inverness, FL
02.2024 - Current
- Provided excellent customer service to customers in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
- Obtained signed authorization for all orders placed by the physician.
- Worked with Adjusters and Case managers to send medical records
Electronic Health Records
Citrus Orthopaedic and Joint Institute
Lecanto, FL
07.2018 - 07.2020
- Ensured that all data entered into the electronic medical record is accurate, complete, legible, timely, secure and compliant with HIPAA regulations.
- Processed requests from physicians, nurses, and other healthcare personnel for medical record documentation.
- Created new patient charts and entered demographic information into the system.
- Compiled reports from EMRs for various departments within the organization.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Citrus High School
01.2016
Skills
- Medical Data Collection
- Filing and Recordkeeping
- Insurance Verification
- HIPAA Compliance
- Patient Care Coordination
- Inventory Management
- Appointment Scheduling
- Patient Relations
- Customer Service
- Patient Records Management
- Attention to Detail
- Relationship Building
- Documentation
- Organizational Skills
- Critical Thinking Skills
- Scheduling
Languages
English
Native/ Bilingual
Timeline
Workers Compensation Specialist
The Orthopaedic Institute.
02.2024 - Current
Electronic Health Records
Citrus Orthopaedic and Joint Institute
07.2018 - 07.2020
High School Diploma -
Citrus High School