Amber Shelton
Sheridan
Summary
Dedicated caregiver with a proven track record at Jamie’s Dillon, adept in elderly care and time management. Skillfully blends compassionate communication and patient companionship, enhancing client quality of life. Achieved a 40% increase in client satisfaction through personalized care plans and efficient problem-solving. Committed to upholding the highest standards of care and respect for all individuals.
Overview
2023
2023
years of professional experience
Work History
Caregiver
Jamie’s Dillon
- Coordinated transportation and errands to support client independence and mobility.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Delivered personal care services, promoting dignity and respect for individuals.
- Implemented individualized care plans to meet specific needs of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Dining Room Server
SAGE Dining Services
03.2019 - 09.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Replenished table, wait staff and kitchen supplies.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked on needs of each table and retrieved additional items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
- Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
Lunch Server
Neil Armstrong
09.2015 - 06.2018
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Managed cash transactions accurately, balancing the register at the end of each shift.
- Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
- Adhered to strict food safety guidelines, maintaining a clean and healthy dining experience for all guests.
- Assisted in maintaining restaurant cleanliness for an inviting dining environment.
- Proactively addressed and resolved customer complaints, ensuring overall satisfaction and repeat visits.
- Supported restaurant events and promotions by providing attentive service to large parties or special reservations.
- Participated in inventory management tasks, helping maintain appropriate stock levels of supplies and ingredients.
- Streamlined order-taking process, resulting in faster service times and increased efficiency.
- Enhanced customer satisfaction by promptly serving meals and addressing special requests.
- Maintained up-to-date knowledge on current specials and promotions, informing customers accordingly for potential upselling opportunities.
- Developed rapport with regular patrons, fostering a friendly and welcoming atmosphere.
- Provided exceptional service under pressure during high-traffic lunch hours, ensuring timely seating availability for waiting patrons.
- Continuously updated knowledge on dietary restrictions and allergens, allowing for informed menu recommendations tailored to individual guest requirements.
- Improved table turnover rates by efficiently clearing dishes after each course while being attentive to guest needs throughout their meal experience.
- Anticipated guest needs by refilling beverages proactively or offering additional condiments before being asked.
- Facilitated communication between servers and kitchen staff to minimize errors and streamline operations during busy periods.
- Contributed to team effort by cross-training in various front-of-house roles to support colleagues during peak hours.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Childcare Provider
Jamie Dillon
01.2005 - 12.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Improved children's physical health with daily outdoor play and exercise routines.
- Fostered safe and nurturing environment, maintaining strict safety protocols and emergency procedures.
- Managed scheduling and logistics for field trips, ensuring educational and safe experiences for children.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Improved operational efficiency, introducing digital tools for attendance and activity tracking.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Enhanced children's social skills by organizing group activities and games.
- Boosted children's understanding of cultural diversity with multicultural lessons and activities.
- Implemented creative arts and crafts sessions to stimulate children's creativity and motor skills development.
- Increased parental satisfaction, providing detailed daily reports on child progress and activities.
- Strengthened children's early literacy and math skills with engaging, educational activities.
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
- Developed personalized learning plans for children, improving educational outcomes with tailored instruction.
- Encouraged positive behavior and social interaction among children with reward-based system.
- Assisted children with homework and school projects, enhancing academic support.
- Streamlined daily operations by implementing organized check-in and check-out system.
- Conducted regular assessments of child development, tailoring approaches to individual learning needs.
Childcare Assistant Teacher
Learning Tree Child Care Center
01.2002 - 06.2014
- Supported children in developing essential social skills, enhancing ability to interact with peers.
- Encouraged creativity with hands-on activities, promoting self-expression among children.
- Adapted teaching methods to meet diverse learning needs, ensuring all children had equal opportunities.
- Implemented daily routines and activities, promoting consistency and security for children.
- Developed engaging lesson plans, enhancing children's cognitive and social skills.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Reported parent complaints and comments to managers and documented using Software.
- Organized special events such as field trips and holiday celebrations, creating memorable experiences for both students and families alike.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Created safe and nurturing learning environment for preschoolers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Guided students to develop social, emotional and physical skills.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Developed and implemented behavior management plans.
- Implemented age-appropriate curricula to meet needs of young learners.
- Supported students in developing self-esteem and self-confidence.
- Developed innovative activities to engage young children in learning process.
- Assessed student progress and provided feedback on educational development.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Education
High School Diploma -
Merlo Station
Beaverton, OR2003
Skills
- Time management
- Elderly care
- Problem-solving
- Respectful and compassionate
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Patient companionship
- Dementia care
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- Mobility assistance
- HIPAA compliance
- Special needs care
- Client documentation
- Heavy lifting
- Medication administration
- Behavior redirection
- Patient management
- ADL assistance
- Client transportation
- Incident reporting
- Care plan assessment
- End-of-life care
- Care plan management
- Hoyer lifting equipment
- Progress documentation
- Patient assessments
- Complex Problem-solving
- Care plan adherence
- Physical therapy support
- Chronic illness management
- Medical office administration
- Case management
- Chronic disease management
- Clinical quality program standards
- Reliability and punctuality
- Compassion and empathy
- Active listening
- Safety awareness
Timeline
Dining Room Server
SAGE Dining Services
03.2019 - 09.2022
Lunch Server
Neil Armstrong
09.2015 - 06.2018
Childcare Provider
Jamie Dillon
01.2005 - 12.2017
Childcare Assistant Teacher
Learning Tree Child Care Center
01.2002 - 06.2014
Caregiver
Jamie’s Dillon
High School Diploma -
Merlo Station
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