Amber Black
Winchester,Kentucky
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Store Manager
Starbucks
09.2022 - Current
- Enhanced store profitability by implementing effective inventory management.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Starbucks
09.2021 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Shift Supervisor
Starbucks
02.2017 - 09.2021
- Enhanced team productivity by implementing efficient time management and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Nail Technician
Mitchell's Salon & Day Spa
11.2012 - 11.2016
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ08.2021
Skills
- Promotional Planning
- Loss Prevention
- Budget Administration
- Employee Supervision
- Project Management
- Store Operations
- Talent Recruitment
- Team Leadership and Coaching
- Risk Management
- Payroll Management
- HRIS
- Report Generation
Accomplishments
- Achieved recognition as Store Manager of the Quarter in Q4 2022
- Increased sales by 15% by coaching shift supervisors.
- Hit store record for sales breaking $50K for the first time in store history.
Timeline
General Store Manager
Starbucks
09.2022 - Current
Assistant Store Manager
Starbucks
09.2021 - 09.2022
Shift Supervisor
Starbucks
02.2017 - 09.2021
Nail Technician
Mitchell's Salon & Day Spa
11.2012 - 11.2016
Bachelor of Science - Psychology
Arizona State University