Amber Sias
Houston
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving abilities and HIPAA compliance knowledge at Pfs Group to significantly improve billing processes and patient financial services. My background in security and sales coordination, combined with exceptional customer service and teamwork skills, drove increased efficiency and revenue across roles.
Overview
11
11
years of professional experience
Work History
Patient Financial Services Representative
Pfs Group
08.2020 - 09.2024
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Contributed to policy updates, providing insights on patient financial interactions that led to more patient-centric billing practices.
- Bolstered financial counseling services offered to patients, guiding them through complex insurance plans and available assistance programs.
- Increased patient understanding of financial obligations, providing detailed explanations of charges and available payment options.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Enhanced patient satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Reduced number of billing errors, conducting thorough audits of patient accounts and correcting discrepancies.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Security Officer
United Protective Services
01.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
Solar Sales Coordinator
SunPower by Freedom Solar
03.2020 - 08.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Security Officer
Guard Texas
07.2019 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
- Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
- Participated in ongoing training sessions to stay current on industry best practices and maintain peak job performance levels.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Isc Agent
Renewal By Anderson
02.2018 - 02.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded proactively and positively to rapid change.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
Shift ManagerP
Pizza Hut
06.2013 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Master of Business - Health Administration
DeVry University
4225 Napervile Rd, Lisle, IL 6053206.2026
Associate of Business Administration - Business Administration
Florida Career College
Miami, FL05.2022
Skills
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Teamwork orientation
- CPR Certified
- Thorough Food Safety Knowledge
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Security Officer
United Protective Services
01.2023 - 05.2024
Patient Financial Services Representative
Pfs Group
08.2020 - 09.2024
Solar Sales Coordinator
SunPower by Freedom Solar
03.2020 - 08.2022
Security Officer
Guard Texas
07.2019 - 09.2021
Isc Agent
Renewal By Anderson
02.2018 - 02.2020
Shift ManagerP
Pizza Hut
06.2013 - 05.2018
Master of Business - Health Administration
DeVry University
Associate of Business Administration - Business Administration
Florida Career College
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