Summary
Overview
Work History
Education
Skills
Timeline
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Amber Sickles

Yuba City,CA

Summary

Dynamic Pharmacy Technician with proven expertise at Rite Aid, enhancing patient satisfaction through accurate prescription filling and exceptional customer service. Skilled in medication dispensing and insurance billing, I fostered strong relationships with patients while maintaining strict confidentiality and compliance with HIPAA regulations. Committed to improving pharmacy operations and team collaboration.

Accomplished and certified Pharmacy Technician with over 11 years of experience in retail pharmacy environments for major national chains.

Overview

23
23
years of professional experience

Work History

Pharmacy Technician

Rite Aid
09.2013 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Medication Aide

Atria Senior Living
09.2010 - 10.2013
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
  • Supported the nursing staff with essential tasks, streamlining the overall care process.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Fostered strong relationships with patients and their families, providing emotional support throughout their treatment journey.
  • Employed time management skills to prioritize tasks effectively without compromising patient care quality.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Short OrderCook/Bartender/Customer Service Desk

Tall Pines Entertainment
10.2002 - 09.2013
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

CNA

Pineview Nursing and Rehab Center
02.2005 - 08.2010
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

None - Gender Studies

Butte College
Oroville, CA

None - Pharmacy Tech Program

Boston Reed College
Oroville, CA
06.2013

High School Diploma -

Paradise High School
Paradise CA
05.2004

Skills

    Great Multi-tasker

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Drug inventory control
  • Labeling accuracy
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Medication labels
  • Medicare and medicaid process
  • Verifying orders
  • Receiving incoming supplies
  • Regulatory compliance
  • Secure storage of medications
  • FDA drug safety guidelines
  • FDA and HIPAA compliance
  • Point of sale systems proficiency
  • Labeling prescriptions
  • Pharmacy operations
  • Insurance reconciliation
  • Customer service
  • Data entry
  • Attention to detail
  • Prioritization and organization
  • Dispensing medications
  • Cash register operations
  • Patient profile setup
  • Employee training

Timeline

Pharmacy Technician

Rite Aid
09.2013 - Current

Medication Aide

Atria Senior Living
09.2010 - 10.2013

CNA

Pineview Nursing and Rehab Center
02.2005 - 08.2010

Short OrderCook/Bartender/Customer Service Desk

Tall Pines Entertainment
10.2002 - 09.2013

None - Gender Studies

Butte College

None - Pharmacy Tech Program

Boston Reed College

High School Diploma -

Paradise High School

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Amber Sickles