AMBER SILVA

• Successfully executed follow up, scheduling, hiring assistants, sending contracts, and invoices to ensure a seamless process when booking services.
• Managed finances/taxes using Quickbooks software.
• Built extensive referral networks with clients/vendors to create consistent clientele.
• Developed business by reaching out to other industry vendors to organize/collaborate styled photoshoots to create website portfolio and social media content.
• 5 Star rating on Yelp for consistently delivering excellent customer service.
• https://www.yelp.com/biz/amber-silva-makeup-artist-caldwell
• Conducted customized consultations to work directly with clients and build trusting relationships.
• Produced strong website content to attract extensive client base.
• https://www.personalpromakeupartist.com
• Selected to work with large companies such as CBS Sports, Illumina, Edge Factory, Moody’s Analytics for video shoots and corporate photoshoots.
• Frequently complimented for being prepared, organized, observant, professional and calm on set.
• *End of September 2019 moved from San Diego to Idaho.

• Traveled to multiple Ulta Beauty Locations to sell BECCA Cosmetics.
• Educated and assisted clients to help them find perfect products for their needs.
• Successfully sat 20-30 customers per shift down to demonstrate products.
• Thriving customer base in San Diego by consistently meeting and exceeding goal expectations.
• Built relationships with store managers and other vendors to generate excitement and loyalty.
• Communicated with managers and coordinators to maintain inventory.

• Answered multi-line phone system and greeted callers enthusiastically.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Used internal software to process reservations, check-ins and check-outs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected deposits, fees and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Sold lifestyle programs to build book of business.

• Cultivated new business via extensive cold calling/inbound calls.
• Consistently and accurately kept track of all communication, follow up and client information in Salesforce..
• Provided customized solutions by listening, researching and focusing on client’s needs.
• Conducted live web-based presentations to potential clients.
• Managed account relationships and consistently demonstrated new products to keep clients engaged and current with industry trend.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goalsDeveloped new business relationships and maintained existing through regular communications and effective account management.

Generated highest sales in the country by working directly with customers and building client relationships.
Successfully recruited clients by sharing product knowledge, application techniques, and engaging in genuine conversations.

Performed demonstrations to provide best product selection and to teach/empower clients to comfortably use their new products at home.

Managed relationships with store staff and management to gain thorough knowledge of products and build excitement.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Followed up with existing customers to provide additional support and address concerns.

Provided sales and customer service assistance to walk-in traffic.

Maximized customer retention by resolving issues quickly.

Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Maintained organized, presentable merchandise to drive continuous sales.

Created detailed sales presentations to communicate product features.

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.