Summary
Overview
Work History
Education
Skills
Timeline
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Amber Silva

Albuquerque,NM

Summary

Senior Branch Manager with over 18 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Results-driven Branch Manager, experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Senior Branch Manager

Langley Management
08.2012 - 05.2023
  • Created new revenue streams and recruited talented staff for branch offices.
  • Resolved various issues impacting sales management and business operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Complied with regulatory guidelines and requirements.
  • Engaged employees in business processes with positive motivational techniques.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Generated financial and operational reports to assist management with business strategy.
  • Examined customer loan applications for loan approvals and denials.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Created financial dashboards to provide insights into key performance indicators.
  • Boosted sales and customer loyalty through incentive programs.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Communicated pertinent information to clients via phone, email, and mail.

Finance Manager

Title Cash
08.2009 - 07.2012
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Supported financial director with special projects and additional job duties.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Entered title and vehicle information into database.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.

Education

West Mesa High School
Albuquerque, NM

Skills

  • Accounts Payable and Accounts Receivable
  • Goals and Performance
  • Cash Handling
  • Safety Protocols
  • Branch Management
  • Staff Supervision
  • Staff Management
  • Workflow Schedules
  • Process Knowledge
  • Customer Loyalty
  • Federal Regulations
  • Staff Training
  • Multitasking Abilities
  • Customer Interaction
  • Organizational Strengths
  • Attention to Detail
  • Inventory Audits
  • Corrective Actions
  • Generating Receipts
  • Staff Performance Evaluation
  • Team Supervision
  • Project Management
  • Strong Interpersonal Skills
  • Staff Recruitment
  • Information Security
  • Inventory Accuracy
  • Financial Industry Computer Systems Loan Accountant
  • Security and Safety Protocols

Timeline

Senior Branch Manager

Langley Management
08.2012 - 05.2023

Finance Manager

Title Cash
08.2009 - 07.2012

West Mesa High School

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