Amber Silvestro
Davenport
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. I am dedicated to the care of my patients.
Overview
20
20
years of professional experience
Work History
Transitional Specialists
Patient Engagement Advisors
03.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments.
- Promoted a positive hospital experience for patients, addressing concerns, and providing necessary resources during their stay.
- Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients'' unique needs.
- Reduced readmission rates by monitoring patients'' progress and providing timely follow-up support after discharge.
- Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Assistant/Medical Receptionist
Heart and Vascular Clinic of Clermont
07.2022 - Current
- Typed reports and correspondence, fostering internal and external communication
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Comforted patients by anticipating anxieties and answering questions
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scanned and documented new patient information in electronic health records for registration purposes
- Used basic knowledge of medical terminology in daily office tasks
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Answered telephones and directed calls to appropriate staff
- Transmitted correspondence and medical records by mail, e-mail and fax
- Greeted and logged in patients arriving at the office and clinic
- Prepared treatment rooms for patient examinations, kept rooms neat and clean
- Authorized drug refills and provided prescription information to pharmacies
- Showed patients to examination rooms and prepared for physicians
- Obtained medical information and measured vital signs, weight and height
- Operated electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
Teacher
Precious Resources Learning Academy
09.2013 - 06.2015
- Created flexible academic programs and classroom environments, promoting learning and personal growth
- Identified student needs and collaborated with staff members to assess and solve challenges
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge
Teacher
Gods Garden Kindergarten
08.2012 - 06.2013
- Integrated technology into classroom and lesson plans, supporting students through accessibility tools
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians
- Reserved hours outside of teaching time for lesson planning and faculty meetings
Office Manager
Extreme Powder Company
02.2010 - 06.2011
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Delivered quality customer service to staff and customers
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Reviewed financial statements and ledgers
- Handled staff paychecks
Front Desk Receptionist
Charity Hospital
01.2005 - 02.2008
- Documented and distributed messages to support timely communications
- Assisted with completion of forms or sign-in procedures
- Answered a multi-line phone system and promptly transferred calls
- Scheduled appointments and maintained and updated appointment calendars
Education
BACHELOR OF SCIENCE (B.S.) - EARLY CHILDHOOD EDUCATION (AECE)
Stanley College
Albemarle, NORTH CAROLINA06.2015
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) -
Delgado community college
Metairie, LOUISIANA05.2008
Skills
- Compassionate Care
- Front Desk Operations
- Medical Histories And Vital Statistics
- Patient Interviews
- Scheduling Tests And Procedures
- Medical Records And Documentation
- Preparing Treatment Rooms
- Customer relations
- Resource allocation
- Team collaboration
- Self motivation
- Time management
- Multitasking
- Teamwork
Timeline
Transitional Specialists
Patient Engagement Advisors
03.2023 - Current
Medical Assistant/Medical Receptionist
Heart and Vascular Clinic of Clermont
07.2022 - Current
Teacher
Precious Resources Learning Academy
09.2013 - 06.2015
Teacher
Gods Garden Kindergarten
08.2012 - 06.2013
Office Manager
Extreme Powder Company
02.2010 - 06.2011
Front Desk Receptionist
Charity Hospital
01.2005 - 02.2008
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) -
Delgado community college
BACHELOR OF SCIENCE (B.S.) - EARLY CHILDHOOD EDUCATION (AECE)
Stanley College
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