Amber Sinclair
New Braunfels,TX
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
8
8
years of professional experience
Work History
Lead Server
Las Barcas Tex-Mex Grill
09.2020 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Sales Associate
7-eleven
02.2019 - 09.2020
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Dairy Queen
06.2016 - 01.2019
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Judson High School
Converse, TX06.2016
Skills
High Energy and Stamina
Cleaning and sanitizing
Safe Food Handling
Ability to Lift 30 Pounds
Attention to Detail
High-volume dining
Positive and Friendly Attitude
Responsible and Trustworthy
POS Systems
Accurate money handling
Critical Thinking
Team Player
ServSafe Certification
Timeline
Lead Server
Las Barcas Tex-Mex Grill
09.2020 - Current
Sales Associate
7-eleven
02.2019 - 09.2020
Server
Dairy Queen
06.2016 - 01.2019
Judson High School
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