Amber Sinden
Palm Harbor,FL
Summary
Experienced administrative leader skilled in prioritizing and delegating tasks to drive goal achievement. Proficient in coordinating schedules, allocating resources, and managing office supply inventory. Committed to training and mentoring top talent while fostering a productive work culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baycare Medical Group
07.2024 - Current
- Provided comprehensive clinical and administrative support to 3 physicians in a high-volume vascular practice setting in compliance with OSHA and HIPAA regulations to guarantee seamless office operations and optimal patient care
- Conducted patient intake processes, including recording vital signs, medical history, medications, allergies and preparing examination rooms, ensuring a positive patient experience
- Supported post-surgical care by removing sutures, staples and changing dressings, while ensuring strict adherence to sterilization protocols
- Performed diagnostic tests, including EKGs and ensured timely documentation of results, contributing to accurate diagnostics
- Assisted in pre-surgical preparation by coordinating pre-operative testing, verifying patient consent forms, and educating patients on pre-operative instructions such as fasting and medication adjustments
- Electronically ordered lab, x-ray, ultrasounds and medication refills under the direction of healthcare professionals, ensuring compliance with treatment plans
- Acted as a liaison between patients and providers, fostering effective communication and addressing patient concerns
- Maintained medical equipment and sterilized instruments to uphold infection control standards and regulatory compliance
- Contributed to the maintenance of a clean and organized clinic environment to uphold standards of patient care and safety
- Trained and mentored new staff members, promoting team collaboration and operational consistency
Director of Operations
Dermatology Medical Partners
06.2022 - 07.2024
- Managed the daily operations of 10 satellite dermatology clinics
- Implemented programs and processes aligned with corporate goals and objectives
- Guided and supervised teams, ensuring clinics achieved best practices for quality patient care performance
- Achieved divisional goals and resolved issues within the organization through successful collaboration with doctors and leadership
- Utilized monthly metrics data to drive improvements in order to meet the company's financial and performance benchmarks
- Maintained regulatory compliance and ensured a safe environment for patients, doctors, and staff in all clinics
- Collaborated with healthcare professionals to grasp their expectations, foster relationships, and tackle any identified challenges
- Collaborated with senior leadership to address patient complaints and resolve employee relations issues effectively
- Recruited, trained, and developed office managers and staff while also evaluating performance with corrective action as needed
- Worked closely with leadership to identify areas for improvement in corporate policies and procedures
Office Manager
PHDermatology
03.2019 - 06.2022
- Hiring and onboarding necessary administrative and clinical personnel
- Managed, instructed, and appraised the performance of clinical and administrative personnel
- Implemented effective scheduling techniques to optimize operations
- Monitored and ensured compliance with customer service standards, implementing necessary adjustments
- Ensured compliance with regulations, guidelines, and company standards on a daily basis
- Supervised the administration of payroll and recordkeeping for the HR team
- Ensured optimal levels of clinical inventories were consistently met
- Maintained accurate record keeping for enhanced revenue optimization
- Facilitated effective communication between physicians, local leadership, and team members to optimize provider relations, patient experience, and overall engagement
Chapel Administrator and Receptionist
Anderson McQueen Funeral Home
01.2014 - 01.2019
- Offered empathetic support and assistance to grieving individuals through in-person interactions and phone conversations
- Managed scheduling of families with funeral directors
- Organized bereavement resources including memorial videos and photos
- Guaranteed the correctness and completeness of information on death certificates
- Handled various responsibilities within pet cemetery operations encompassing pre-need contract administration, billing and collection management, as well as coordination of urns, headstones procurement
- Assisted in fulfilling the commitment of Funeral Directors to prioritize client family satisfaction
- Managed and oversaw funeral-related operations
Small Business Owner
Cosmetology and Aesthetics
01.2005 - 01.2019
- Specialized in delivering professional hair and skin care services, holding licenses in both cosmetology and esthetics
- Managed client interactions, scheduling appointments and overseeing product inventory and banking operations
Education
Bachelor of Science - Healthcare Administration
St. Petersburg College
Clearwater, FL06.2022
Skills
- Proficient with Microsoft Office software programs
- EMR software (EMA, Cerner, eClinical)
- Exceptional interpersonal skills
- Familiarity with fiscal management practices
- Human resource management techniques
- Knowledge of healthcare administration systems
- Knowledge of government regulations
- Strong planning skills
- Strong organizing skills
- Strong supervisory skills
- Ability to exercise initiative
- Ability to exercise judgement
- Problem-solving abilities
- Decision-making abilities
- Medical terminology knowledge
- Patient-focused care
Certification
- Certified Clinical Medical Assistant, NHA, 2024
- ACLS Certification, American Heart Association, 2024
- BLS Certification, American Heart Association, 2024
- Esthetician License, Elite Academy of Skin Care, 2007
- Cosmetology License, Sun State Hair Academy, 2005
Timeline
Medical Assistant
Baycare Medical Group
07.2024 - Current
Director of Operations
Dermatology Medical Partners
06.2022 - 07.2024
Office Manager
PHDermatology
03.2019 - 06.2022
Chapel Administrator and Receptionist
Anderson McQueen Funeral Home
01.2014 - 01.2019
Small Business Owner
Cosmetology and Aesthetics
01.2005 - 01.2019
- Certified Clinical Medical Assistant, NHA, 2024
- ACLS Certification, American Heart Association, 2024
- BLS Certification, American Heart Association, 2024
- Esthetician License, Elite Academy of Skin Care, 2007
- Cosmetology License, Sun State Hair Academy, 2005
Bachelor of Science - Healthcare Administration
St. Petersburg College
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