Amber Sisk
Mount Vernon,OH
Summary
Skilled server with 25 years of experience in fast-paced restaurant environments. Proven track record of providing exceptional customer service, managing high-volume tables, and consistently achieving upselling rates. Proficient in POS systems and cash handling procedures. Possesses extensive knowledge of menu items, including ingredients, preparation methods, and allergen information. Collaborative team player with experience in training new servers and resolving guest complaints.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Cheddar's Scratch Kitchen. Skilled in CNC operation and upselling, achieving significant sales growth. Demonstrates exceptional cash handling and team collaboration abilities, ensuring seamless service delivery and quality assurance in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Operator
Muntins
02.2024 - Current
- Operated machinery and equipment in a fast-paced factory environment
- Assembled products according to specifications, ensuring quality standards were met
- Performed routine maintenance on machines to ensure optimal performance and minimize downtime
- Maintained a clean and organized work area, following safety protocols at all times
- Collaborated with team members to meet production goals and deadlines
- Inspected finished products for defects or imperfections, making necessary adjustments as needed
- Followed standard operating procedures (SOPs) to ensure consistent product quality
- Packaged finished goods efficiently and securely for shipment or storage
- Maintained records of daily production activities including quantities produced and any issues encountered
- Worked effectively both independently as well as part of a team-based environment
CNC Operator
Replex Plastics
04.2022 - 10.2023
- Operated CNC machines to produce precision parts according to specifications
- Performed routine maintenance and troubleshooting on CNC machines to ensure optimal performance
- Monitored machine operations, making adjustments as necessary to maintain quality standards
- Inspected finished products for accuracy, ensuring they met all quality control standards
- Operated thermoforming machines to produce plastic products according to specifications and quality standards
- Set up and adjusted machine settings, such as temperature, speed, and pressure, for optimal production
- Inspected finished products for defects or imperfections, ensuring adherence to quality control standards
- Performed routine maintenance on machines to prevent breakdowns and minimize downtime
Server
South Side Restaurant
10.2021 - 03.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Consistently achieved XX% upselling rate by recommending additional menu items or specials based on customer preferences
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
- Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
Server/Bartender
Los tres mayas
01.2016 - 05.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Consistently achieved XX% upselling rate by recommending additional menu items or specials based on customer preferences
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
- Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times
Server/Bartender
Cheddar's Scratch Kitchen
05.2010 - 01.2016
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Collaborated with the bar team to create innovative cocktails and mocktails that complemented the restaurant's cuisine offerings
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
Education
Associate - Nursing Science
Central Ohio Technical College
Newark, OHGED -
06.2000
Skills
- Upselling
- Cash Handling
- Kitchen Experience
- POS
- Bartending
- Banquet Experience
- Manufacturing
- Machining
- CNC
Timeline
Operator
Muntins
02.2024 - Current
CNC Operator
Replex Plastics
04.2022 - 10.2023
Server
South Side Restaurant
10.2021 - 03.2023
Server/Bartender
Los tres mayas
01.2016 - 05.2020
Server/Bartender
Cheddar's Scratch Kitchen
05.2010 - 01.2016
GED -
Associate - Nursing Science
Central Ohio Technical College
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