Amber Skanes
Boonville,MO
Summary
Dynamic retail professional with extensive experience at Rally House, excelling in customer service and team leadership. Proven ability to enhance client satisfaction through effective problem-solving and training. Skilled in inventory management, ensuring optimal stock levels while fostering a collaborative and organized store environment. Committed to driving operational excellence and team performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Rally House
05.2024 - Current
- Assisted in daily store operations, ensuring seamless customer service and product availability.
- Learned inventory management systems to track stock levels and assist with replenishment.
- Supported team members by providing training on store policies and procedures.
- Collaborated with staff to maintain a clean and organized sales floor environment.
- Engaged customers to enhance shopping experience and address inquiries effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
Assistant Manager
Rally House
12.2023 - 05.2024
- Contributed to the development of customer service protocols, enhancing client satisfaction levels.
- Monitored team performance, providing feedback to foster continuous improvement and efficiency.
- Collaborated with upper management to identify operational challenges and propose solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Chiropractic Assistant
Restoration Health
04.2019 - 12.2023
- Assisted patients with scheduling appointments and managing office workflow.
- Performed patient intake procedures, gathering vital information for treatment plans.
- Educated patients on chiropractic techniques and post-treatment care protocols.
- Maintained cleanliness and organization of treatment areas, ensuring a safe environment.
- Supported chiropractors during patient examinations and therapeutic procedures.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO12-2013
Bachelor of Arts - Sociology
Columbia College
Columbia, MO12-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Rally House
05.2024 - Current
Assistant Manager
Rally House
12.2023 - 05.2024
Chiropractic Assistant
Restoration Health
04.2019 - 12.2023
Bachelor of Arts - Psychology
Columbia College
Bachelor of Arts - Sociology
Columbia College
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