Amber Skibo
Johnstown,PA
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Knowledgeable with solid background in warehouse operations, including inventory management and order fulfillment. Successfully contributed to improving workflow efficiency and reducing downtime. Demonstrated proficiency in managing stock levels.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Breezeline
04.2023 - 08.2025
- Developed and maintained relationships with clients to drive sales growth.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with internal teams to ensure timely delivery of services and customer satisfaction.
- Negotiated contracts with clients, ensuring favorable terms for both parties.
- Trained junior sales representatives on best practices and company offerings.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Front of House Employee
Breezeline
02.2008 - 04.2023
- Coordinated customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Streamlined communication between departments to resolve issues efficiently and improve service delivery.
- Analyzed customer feedback data to identify trends, leading to targeted improvements in service processes.
- Implemented process enhancements that reduced response times and improved overall team productivity.
- Liaised with cross-functional teams to facilitate seamless service operations and address client needs proactively.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer orders.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Kept accurate records to document customer service actions and discussions.
- Managed inventory control processes to ensure accurate stock levels and timely order fulfillment.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
Server
Tops Diner
08.1997 - 01.2006
- Serving tables, handling monies, light clean up
Education
Administrative Assistant (Associate) -
Cambria-Rowe Business College
Johnstown, PA01.2008
Skills
- Motivational interviewing
- Front desk
- Correspondence management
- Sales (10 years)
- Appointment scheduling
- Prospecting
- Administrative experience - Administrative experience (16-20 years)
- Macros
- Providing product information
- Spreadsheet filtering
- Typing
- Analysis skills
- Order assistance
- Invoice processing
- Technical sales
- Scanning
- Office supply management
- Administrative experience within technology industry
- File organization
- Problem-Solving (10 years)
- Salesforce
- Record keeping
- Meeting scheduling
- Communication skills (10 years)
- Sales administration
- Mail processing
- Documentation
- Organizational skills (10 years)
- Customer acquisition
- Shipping and receiving
- Warehouse organization
- Material handling
- Invoice verification
- Numeracy
- Data entry
- Problem solving (10 years)
- Confidential information handling
- Communication (10 years)
- Faxing
- Filing
- Microsoft Excel
- Project coordination
- Greeting customers
- Interviewing
- Computer skills
- Cold calling
- Customer Service (10 years)
- Time Management (10 years)
- Microsoft Word
- Microsoft Office
- Computer literacy
- POS systems
- Calendar management
- Zoom
- Customer complaint resolution
- Intake
- Office equipment routine maintenance
- Case management
- Negotiation
- Customer inquiry handling
- Travel scheduling
- Phone answering
- Leadership (5 years)
- Photocopying
- Vendor communication
- Barcode scanning
- Safety and compliance
- Inventory management
- Records management
Accomplishments
- Successfully recruited and trained 18 new customer service representatives.
- Resolved product issue through consumer testing.
- Sustained 100% annual sales growth for 2 consecutive years by introducing innovative sales and marketing techniques.
Certification
Driver's License
Languages
English
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Outside Sales Representative
Breezeline
04.2023 - 08.2025
Front of House Employee
Breezeline
02.2008 - 04.2023
Server
Tops Diner
08.1997 - 01.2006
Administrative Assistant (Associate) -
Cambria-Rowe Business College