Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amber Small

Wichita

Summary

Dynamic and results-driven professional with extensive experience at IHOP, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and driving sales growth through effective operations management and relationship building. Skilled in staff training and performance management, fostering a positive work environment for sustained success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

IHOP
10.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server

IHOP
02.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

General Manager

IHOP
07.2023 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Central Public School
Sallisaw, OK
05.2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Sales management
  • Schedule preparation
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking Abilities
  • Professional and courteous
  • Good judgment
  • Expense tracking

Certification

ServeSafe, Dental assistant,

Phlebotomy

Languages

Spanish
Limited Working

Timeline

General Manager

IHOP
07.2023 - 03.2024

Manager

IHOP
10.2021 - Current

Server

IHOP
02.2021 - Current

Central Public School

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