Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMBER SMARTT

Huntsville,AL

Summary

Professional with proven track record in client relations and care. Strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and adaptability. Known for reliability and flexibility in meeting changing needs. Ready to make significant impact in client satisfaction and service excellence.

Overview

27
27
years of professional experience

Work History

Client Care Specialist (Receptionist)

Winchester Road Animal Hospital
05.2024 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Entered data from pet records and office visits into computer system.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Transcribed phone messages and relayed to appropriate personnel.

Delivery Driver

Federal Express
09.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Customer Service Representative

Mosquito Squad Of Huntsville
02.2015 - 01.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Customer Service Representative

Verizon Wireless
07.2007 - 10.2010
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Contributed to company achieving and holding industry-leading customer service ratings.

Receptionist

Rods Custom Body Shop
08.2006 - 07.2007
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.

Records Dispatcher

Madison County Sheriffs Office
03.2006 - 06.2006
  • Updated records with new information.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.

File Clerk

Bill Heard Chevrolet
09.2002 - 03.2006
  • Performed periodic inspections of materials and files and organized correct placement, legibility and proper condition.
  • Eliminated outdated or unnecessary materials by destroying materials or transferring materials to inactive storage.
  • Sorted documents and papers alphabetically and according to content, dates and significance.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.

Diesel Mechanic

United States Marine Corps
06.1998 - 06.1999
  • Inspected all vehicle systems to assess function and uncover defects.
  • Documented findings and all actions taken.
  • Troubleshot and diagnosed problems with brakes, steering and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Performed preventative maintenance on engines, transmissions, tires and other vehicle systems.
  • Installed new systems and components in vehicles.
  • Carried out day-to-day duties accurately and efficiently.

Education

High School Diploma -

Ardmore High School
Ardmore, AL
06.1998

Certified Diesel Mechanic - Diesel Mechanics

Logistics Operations School
Marine Corps Base Camp Lejeune, NC
03.1999

Skills

  • Report preparation
  • Sales expertise
  • Complaint resolution
  • Credit card processing
  • Inbound and Outbound Calling
  • Service standard compliance
  • Professional telephone demeanor
  • Money handling abilities
  • Good listening skills
  • Technical Support
  • Creative problem solving
  • Customer relations
  • Document analysis
  • Document review
  • Proficient in Cornerstone
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Client documentation
  • Clinical documentation

Timeline

Delivery Driver

Federal Express
09.2024 - 01.2025

Client Care Specialist (Receptionist)

Winchester Road Animal Hospital
05.2024 - Current

Customer Service Representative

Mosquito Squad Of Huntsville
02.2015 - 01.2020

Customer Service Representative

Verizon Wireless
07.2007 - 10.2010

Receptionist

Rods Custom Body Shop
08.2006 - 07.2007

Records Dispatcher

Madison County Sheriffs Office
03.2006 - 06.2006

File Clerk

Bill Heard Chevrolet
09.2002 - 03.2006

Diesel Mechanic

United States Marine Corps
06.1998 - 06.1999

Certified Diesel Mechanic - Diesel Mechanics

Logistics Operations School

High School Diploma -

Ardmore High School

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AMBER SMARTT