Amber Smith
Houston,TX
Summary
Dedicated, diligent, and well-driven health professional experienced in various healthcare environments such as remote, in home care, hospitals, assisted living facilities, and medical laboratories. Committed to enhancing patient care and health outcomes, ensuring quality of care, improving overall performance of organization. Able to meet consumer needs with good problem-solving and effective communication skills. Experienced in managing daily operations in many health settings and in working with hospital admissions. Seek opportunities to collaborate with other health professionals to create a growing and learning atmosphere.
Overview
8
8
years of professional experience
Work History
Medical Lab Technician
Aureus Medical Group
Houston, TX
12.2023 - Current
- Collected and prepared clinical specimens for analysis.
- Reviewed medical orders for completeness and accuracy prior to testing.
- Maintained accurate records of patient information and test results.
- Verified the accuracy of test results before releasing them to physicians or other healthcare professionals.
- Adhered to safety standards while handling hazardous materials in the laboratory environment.
- Ordered laboratory supplies to maintain inventory stock.
- Reviewed and interpreted technical manuals and scientific journals to maintain latest industry knowledge on best practices and new technology.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Properly documented all variables relative to specimen processing.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Cut, stained and mounted samples for assessment by pathologist.
Surgical Scheduling Coordinator
Methodist University Hospital
Memphis, TN
11.2022 - 12.2023
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
Patient Access Coordinator
Strategic Management
Memphis, TN
07.2021 - 12.2023
- Verified insurance eligibility and ensured coverage of services to be provided.
- Scheduled appointments for outpatients using the electronic health record system.
- Greeted patients, verified patient identification and collected demographic information.
- Assisted in obtaining prior authorizations from insurance companies.
- Maintained accurate patient records, including registration data in computer systems.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Provided financial counseling services to patients regarding payment options.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Performed quality assurance checks on patient data entered into system.
- Reviewed medical documents for accuracy prior to submission for billing purposes.
Processor
UT University Clinical Health
Memphis, TN
01.2022 - 11.2022
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Organized shipment reports by tracking stock levels and process orders.
- Enforced inventory controls by collecting stock location orders and printing requests.
- Received incoming shipments and reviewed contents for accuracy.
Direct Support Professional
RHA Health Services LLC
, TN
05.2016 - 06.2019
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted with the completion of medical forms and records.
Resident Care Assistant
Rutherford Assistant Living
Murfreesboro, TN
11.2015 - 04.2016
- Assisted in the development of individualized care plans for each resident.
- Reported changes in resident's condition to Nurse Supervisor.
- Participated in team meetings to discuss new developments or changes in services provided to residents.
- Observed and documented any abnormal behaviors or symptoms of illness.
- Collected specimens from patients for laboratory testing per physician order.
- Answered calls promptly and responded quickly to requests from staff members.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
Education
MBA - Healthcare Administration
Purdue University
West Lafayette, IN03-2022
Bachelor of Science - Biology
Middle Tennessee State University
Murfreesboro, TN05-2017
Skills
- Medical filing
- Appointment Scheduling
- Insurance Verification
- Medical terminology knowledge
- Medicaid
- Patient Intake
- Scheduling appointments
- Medical insurance
- Typing 35 WPM
- Customer Service
- Office Administration
- Problem-Solving
- Registration and Admissions
- HIPAA Compliance
- Patient Registration
- Phone and Email Etiquette
- Healthcare operations
- Patient Relations
Availability
Any
Timeline
Medical Lab Technician
Aureus Medical Group
12.2023 - Current
Surgical Scheduling Coordinator
Methodist University Hospital
11.2022 - 12.2023
Processor
UT University Clinical Health
01.2022 - 11.2022
Patient Access Coordinator
Strategic Management
07.2021 - 12.2023
Direct Support Professional
RHA Health Services LLC
05.2016 - 06.2019
Resident Care Assistant
Rutherford Assistant Living
11.2015 - 04.2016
MBA - Healthcare Administration
Purdue University
Bachelor of Science - Biology
Middle Tennessee State University