Amber Smith
OH
Overview
9
9
years of professional experience
Work History
Automotive Technician
Walmart
, OH
08.2023 - 01.2024
- Estimated costs of vehicle repair.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Reviewed work orders and discussed with supervisors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conducted test drives before and after repair services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Completed standard inspections to assess wear and damage to vehicles.
Warehouse Worker
Amazon
, OH
06.2021 - 10.2023
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Followed established guidelines for picking orders accurately.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Ensured safety protocols were followed at all times while operating machinery.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained accurate inventory records using computerized tracking systems.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used scanners to track parcel information, condition or receipt.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Automotive Technician
Jiffy Lube
, OH
03.2022 - 07.2023
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Communicated effectively with customers about repair progress and costs involved.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Performed drive ability tests on vehicles after repairs were completed.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Operated a variety of shop equipment safely and efficiently.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Adhered strictly to company policies concerning quality control standards.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Maintained a clean working environment at all times.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Conducted test drives before and after repair services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Manager
Bob Evans Restaurant
, OH
03.2018 - 06.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Chef
Romanos Macaroni Grille
, CA
05.2021 - 01.2022
- Trained new chefs on proper cooking techniques and menu items.
- Supervised team members during meal service to ensure accuracy of orders.
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Checked quality of raw materials before use.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Resolved customer complaints regarding food quality or service issues.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Exercised portion control for items served, eliminating waste.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Trained kitchen workers on culinary techniques.
- Prepared workstations with ingredients and tools to increase efficiency.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
Manager
Panera Bread
, OH
04.2015 - 01.2018
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Wadsworth High School
Wadsworth, OH01-2017
Skills
- Changing Oil
- Vehicle Inspection
- Engine overhauls
- Customer Service
- System repairs
- Ticket writing
- Preventive Maintenance
- Bay maintenance
- Issue Resolution
- Estimating Work
- Tire mounting and balancing
- Alignments experience
- Job Scheduling
- Inspecting vehicles
- Strong Work Ethic
- Diagnostic Assessment
- Team Collaboration
- Replacing parts
- Relationship Building
- Quality Assurance
- Calibrating instruments
- Preparing Work Orders
- Gasket replacements
- Hand and power tools
- Road-Worthiness Evaluations
- Customer Relationship Management (CRM)
- Drivability issues
- Replacing Filters
- Heavy Lifting
- Supply Ordering
- Problem-Solving
- Customer Relations
- Hazardous waste management
- Relaying Complex Information
- Coolant flushes
- Valid Driver's License
- Ordering Supplies
- Hazmat knowledge
- Safety awareness
- Product Knowledge
- Client Relations
- Professional telephone demeanor
- Active Listening
- Courteous demeanor
- Dispute Resolution
- Microsoft Excel
- Staff Training
- Schedule mastery
- Customer Education
- In-store support
- Problem-solving abilities
- Stock management
- Sales expertise
- Microsoft Office expertise
- Microsoft PowerPoint
- Credit card payment processing
- Sales closing
- Customer consulting
- Product Education
- Follow-up skills
- Service Upselling
- Administrative Support
- Quality Control
Timeline
Automotive Technician
Walmart
08.2023 - 01.2024
Automotive Technician
Jiffy Lube
03.2022 - 07.2023
Warehouse Worker
Amazon
06.2021 - 10.2023
Chef
Romanos Macaroni Grille
05.2021 - 01.2022
Manager
Bob Evans Restaurant
03.2018 - 06.2023
Manager
Panera Bread
04.2015 - 01.2018
Wadsworth High School