Amber Smith
Garnet Valley,PA
Summary
Highly dependable and passionate individual with a drive for meeting client satisfaction, client retention, and exceeding customer expectations. Proven track record of delivering exceptional customer service and administrative support in fast-paced environments. Skilled in managing front desk operations, handling multi-line phone systems, coordinating appointments, and resolving customer inquiries efficiently. Strong organizational skills with a keen eye for detail. A proactive team player dedicated to enhancing the guest experience through a positive and welcoming demeanor. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coach
Orange Theory Fitness
11.2023 - Current
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive and cheerful atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
Sales Consultant
Ashley Furniture Homestores
12.2022 - 11.2023
- Applied a variety of negotiation, advertising, sales, and strategic planning skills to grow my network as a sales consultant
- Worked within budgetary constraints to advise quality and design of furniture
- Maintained detailed files on past transactions and designs for budget and future reference
- Consulted on design of model homes for furniture placement based on layout and lighting
- Offered every client top-notch, personal service to boost sales and customer satisfaction
- Built customer loyalty and retention by delivering an excellent experience to each client
- Supported loss prevention goals by monitoring shopper behavior.
Account Manager
626 Holdings
09.2020 - 10.2022
- Operated as point of contact for any and all matters specific to designated accounts
- Built and maintained strong, long-lasting customer relationships
- Oversaw customer account management, including inspecting contracts and agreements to maximize profit
- Responsible for appointing engineers to several job sites based upon level of expertise and location
- Supervise, dispatch and coordinate tasks of field service engineers and imaging centers located across the United States
- Effectively coordinated and scheduled field technical services and resources to ensure customer expectations and commitments are met
- Ensured all service requests and dispatches are well documented, coordinated, prioritized and organized for review and follow up when necessary
- Was committed to providing clients and partners with proper tools, services, and support that enables them to maintain better patient care
- Delivered OEM quality services, with the lowest possible cost, and highest possible value.
Legislative Liaison
Commonwealth Of Pennsylvania
02.2017 - 08.2020
- Proudly served over 60,000 constituents of the 160th District as a Legislative Liaison in Representative Barrar's District Office
- Effectively applied conflict resolution in a high demand environment in a well ordered and methodical manner by communicating thoroughly to various state agencies
- These state agencies include but are not limited to: The Department of Treasury, The Department of Insurance, The Department of Transportation, The Department of Banking and Securities, Etc
- All pending and complete cases are documented in the REPNET database and updated accordingly
- Attended regular briefings on behalf of Representative Barrar throughout the district.
Customer Service Representative/Teller
TD Bank
12.2015 - 01.2017
- Exceeded sales goals during the first quarter by 139.6%
- Created and sustained authentic relationships with clients with an end result of exceeding expectations
- Maintained cash handling, correctly handled mutilated and bait currency
- Balanced cash drawer and volt
- Explored customer needs while providing a safe and comforting environment
- When necessary, wired domestic and international funds, verified identification and cross-sold bank services
- Made appropriate referrals to other business units for non-banking products.
Education
Bachelor of Arts - Communications
Pennsylvania State University
05.2017
Skills
-Ability to simplify complex information for customers
-Clear, professional tone and demeanor
-High customer satisfaction ratings
-Proficient in upselling/cross-selling
-Analytical and logical thinking
-Quick and effective decision-making
-Skilled at identifying customer needs and providing solutions
-Proficient with CRM software (eg, Salesforce, Zendesk)
-Strong typing skills and computer literacy
-Skilled at prioritizing tasks and managing time efficiently
-Deep understanding of product/service offerings
-Skilled at following up on customer queries and ensuring timely resolutions
-Fast learner, adaptable to new products and system updates
-Ability to coordinate with other departments for customer solutions
-Strong sense of responsibility and dependability
Certification
Notary Public, 04/2018, 04/2022
References
References available upon request.
Timeline
Coach
Orange Theory Fitness
11.2023 - Current
Sales Consultant
Ashley Furniture Homestores
12.2022 - 11.2023
Account Manager
626 Holdings
09.2020 - 10.2022
Legislative Liaison
Commonwealth Of Pennsylvania
02.2017 - 08.2020
Customer Service Representative/Teller
TD Bank
12.2015 - 01.2017
Bachelor of Arts - Communications
Pennsylvania State University