Amber Smith
New Llano,LA
Summary
Seasoned professional with a proven track record in customer relations and problem-solving, honed at Carnival Americana and as the owner of Lux Amenities. Expert in CRM and adept at conflict mediation, I have significantly enhanced customer satisfaction and operational efficiency. Skilled in leading teams to exceed targets through innovative strategies and exceptional service. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Carnival Americana
Fort Worth, TX
01.2020 - 10.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Led on- and off-site customer support teams across multiple time zones.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Owner
Lux Amenities
Panama City Beach, FL
04.2017 - 12.2019
- Identified new opportunities for growth, expansion, and diversification.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Customer Service Representative
Carnival Americana
Fort Worth, TX
04.2016 - 04.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Led on- and off-site customer support teams across multiple time zones.
- Answered customer inquiries via phone, email, and chat.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Rosepine High School
Rosepine, LA05-2008
Skills
- Scheduling
- Account updating
- Complaint resolution
- Customer relations
- De-escalation techniques
- Conflict mediation
- Payment processing
- Retail sales customer service
- Relationship building
- Problem-solving
- Customer relationship management (CRM)
- Computer proficiency
- Reading comprehension
- Hospitality and accommodation
- Verbal and written communication
- Team development
- Multitasking and organization
- Service upselling
- Adaptability and flexibility
- Adaptive team player
- Active listening
- Problem resolution
- Complaint handling
Affiliations
- I love to read
- I love DIY projects
- Volunteering at animal shelters
Timeline
Customer Service Representative
Carnival Americana
01.2020 - 10.2024
Owner
Lux Amenities
04.2017 - 12.2019
Customer Service Representative
Carnival Americana
04.2016 - 04.2017
High School Diploma -
Rosepine High School