Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Smith

Kearny

Summary

Dedicated animal care professional with expertise in animal health and safety, honed at Petsmart. Known for fostering trust with pet owners through effective communication and empathy. Proven ability to enhance pet well-being through tailored care and attention to detail, ensuring a clean and safe environment for all furry guests.

Overview

9
9
years of professional experience

Work History

Pets Hotel Associate

Petsmart
03.2021 - Current
  • Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
  • Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.
  • Supported management in implementing new policies, procedures, or services as needed to improve overall Pets Hotel performance.
  • Participated in ongoing educational opportunities provided by management to stay up-to-date on industry best practices.
  • Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
  • Demonstrated versatility in adapting to varying workloads and shifts while remaining committed to providing exceptional care for all pets within the hotel.
  • Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
  • Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet''s stay.
  • Managed detailed records of each pet''s medical history, dietary requirements, and individual preferences to provide tailored care plans.
  • Provided regular updates to pet owners on their pets'' well-being and activities via phone calls, emails, or text messages as requested.
  • Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.
  • Conducted thorough assessments of new arrivals to determine appropriate accommodations based on size, temperament, and special needs.
  • Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
  • Increased repeat business by fostering trust among clients through exceptional care of their pets during their stay.
  • Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
  • Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animals for behavioral problems and signs of health issues.

Dog Walker

Rover
01.2018 - 12.2020
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Provided dog with water for adequate hydration on longer walks.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Monitored animal behavior to keep owners informed on progress and any issues.
  • Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
  • Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
  • Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Maintained safety and control of pets in various environments, preventing any incidents.

Animal Caretaker

Pitter Patter Puppy House
01.2016 - 01.2018
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Coordinated with external rescue organizations to facilitate transfer and care of animals in need.
  • Fostered safe environment, closely monitoring animal behavior to prevent aggression and injuries.
  • Supported animal adoptions, matching pets with suitable families for successful rehoming.
  • Enhanced socialization of animals, preparing them for successful adoption through interaction and training.
  • Developed enrichment activities for animals, enhancing their mental and physical well-being.
  • Trained new volunteers, sharing knowledge and practices for high-quality animal care.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

North Arlington High School
North Arlington, NJ
06.2016

Skills

  • Patience and empathy
  • Cleaning and sanitizing
  • Animal care expertise
  • Behavior observation
  • Kennel maintenance
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Human and animal safety

Timeline

Pets Hotel Associate

Petsmart
03.2021 - Current

Dog Walker

Rover
01.2018 - 12.2020

Animal Caretaker

Pitter Patter Puppy House
01.2016 - 01.2018

North Arlington High School

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Amber Smith