Summary
Overview
Work History
Education
Skills
Timeline
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Amber Smith

Chesapeake

Summary

Dynamic Accounts Payable Clerk with a proven track record at Damuth Services, excelling in invoice processing and vendor relationship management. Enhanced operational efficiency by streamlining payment processes and reducing late penalties. Adept at account reconciliation and fostering strong supplier partnerships, ensuring compliance and timely financial reporting.

Overview

16
16
years of professional experience

Work History

Accounts Payable Clerk Staff Accountant

Damuth Services / Trane Mid-Atlantic Region
06.2013 - Current
  • Processed high volumes of invoices using accounting software, ensuring timely payments and compliance with company policies.
  • Reconciled vendor statements to verify account balances, resolving discrepancies efficiently and maintaining supplier relationships.
  • Assisted in month-end closing activities by preparing journal entries related to accounts payable transactions for accurate financial reporting.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Processed incoming payments for Accounts Receivable.
  • Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
  • Reduced environmental impact by transitioning to paperless accounts payable process.
  • Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from vendors.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Prepared monthly reconciliations, identifying discrepancies and implementing corrective actions.
  • Streamlined accounts payable processes, improving invoice processing efficiency.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
  • Collaborated with external auditors to provide information for audit process.

Customer Service Manager

Food Lion
01.2009 - 05.2013
  • Collaborated with cross-functional teams to optimize processes that improved service delivery timelines.
  • Mentored junior staff, providing guidance on best practices for exceptional customer support experiences.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Elevated customer satisfaction with detailed training programs for support staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

No Degree - Business Administration

Tidewater Community College
Norfolk, VA

High School Diploma -

Oscar Smith High School
Chesapeake, VA
06-1999

Skills

  • Data entry
  • Accounts payable
  • Invoice processing
  • Vendor invoice processing
  • Bill payment
  • Statement review
  • Account reconciliation
  • General ledger entries
  • Vendor relationship management
  • Vendor account monitoring
  • Transaction entry
  • Check processing

Timeline

Accounts Payable Clerk Staff Accountant

Damuth Services / Trane Mid-Atlantic Region
06.2013 - Current

Customer Service Manager

Food Lion
01.2009 - 05.2013

No Degree - Business Administration

Tidewater Community College

High School Diploma -

Oscar Smith High School

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