Summary
Overview
Work History
Education
Skills
Timeline
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Amber Smith

Port Saint Lucie,FL

Summary

Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve issues swiftly, while training and motivating staff. Skilled in cash handling and POS system operation, consistently improving customer satisfaction and team performance.

Reliable employee seeking any position. Offering excellent communication and good judgment.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Burger King
11.2021 - 04.2025
  • Coordinated scheduling for cashier staff, optimizing coverage during peak hours.
  • Monitored cash handling procedures to maintain accuracy and compliance with company policies.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Expeditor

Kekes Breakfast Cafe
01.2017 - 11.2020
  • Coordinated timely delivery of food items to ensure smooth kitchen operations.
  • Monitored inventory levels and assisted with stock replenishment to maintain supply chain efficiency.
  • Collaborated with kitchen staff to prioritize orders based on urgency and customer needs.
  • Implemented process improvements for expediting service, enhancing overall customer satisfaction.
  • Assisted in training new team members on workflow protocols and safety procedures.
  • Utilized point-of-sale systems to track orders and streamline communication between front and back of house.
  • Maintained cleanliness and organization of work area, supporting health and safety standards in café environment.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Trained new expeditors and food runners according to company policies and standards.

Education

High School Diploma -

Saint James Academy
Ft. Pierce, FL
06.2006

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Cash register operation
  • Cashier training
  • Product restocking
  • Motivational skills
  • Adaptability and dependability
  • POS system operation
  • Upselling strategies
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Customer engagement
  • Staff motivation
  • Hospitality and accommodation
  • Customer assistance
  • Reliable and responsible
  • Cash register operations
  • Creative thinking
  • Issue resolution
  • Cleaning and sanitizing
  • Upselling
  • Order taking
  • Store merchandise stocking

Timeline

Cashier Team Lead

Burger King
11.2021 - 04.2025

Expeditor

Kekes Breakfast Cafe
01.2017 - 11.2020

High School Diploma -

Saint James Academy

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Amber Smith