Amber Smith

• Delivered customer service through active listening and understanding patient needs, enhancing patient satisfaction.
• Provided excellent customer service by promptly answering patient inquiries.
• Resolved conflicts and addressed dissatisfied patients professionally while maintaining composure under pressure, contributing to a positive patient experience.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Trained new hires on department procedures and software systems, fostering consistency in service delivery across the team.

• Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
• Cultivated customer relationships, leading to increased repeat business and customer loyalty.
• Handled high call volumes while delivering exceptional customer support and maintaining professionalism.
• Responded to customer calls and emails to answer questions about products and services.
• Enhanced product knowledge to provide informed guidance, improving customer satisfaction and support.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Processed debit and credit card and electronic check payments.
• Managed returns, exchanges and refunds in accordance with store policy.

• Built strong customer relationships with empathetic communication and active listening skills.
• • Utilized active listening and communication skills to address customer inquiries and escalate issues

to supervisor.

• Asked probing questions to determine service needs and accurately input information

Balanced high call volume with composure, leading to high customer satisfaction and positive feedback.

Maintained call control and efficiently navigated scripts to address customer problems.

• Reviewed files, records and other obtained documents to respond to customer request