Amber Smith
Baldwin City,KS
Summary
Results-driven Customer Service Manager with 20 years in banking, specializing in team leadership and branch operations. Expertise in account management, employee coaching, and resolving complex customer issues while ensuring compliance with regulations. Committed to fostering strong customer relationships and enhancing the overall service experience.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Mid America Bank
Baldwin City, KS
07.2015 - Current
- Lead daily customer service operations while ensuring exceptional service and compliance with bank policies and procedures.
- Supervise, coach, and mentor 4 employees, fostering a positive, customer-focused work environment.
- Open and maintain consumer and business accounts while helping customers choose banking products and services that best meet their financial needs.
- Build strong customer relationships by providing personalized financial service and resolving complex account issues.
- Support branch leadership in achieving operational, customer service, and sales goals.
- Train new employees on bank procedures, customer service standards, and operational processes.
- Handle confidential customer information with professionalism, integrity, and attention to detail.
- Collaborate with team members to improve branch efficiency and customer satisfaction.
Education
High School Diploma -
Anderson County Jr./Sr. High School
Skills
- Customer Service Leadership
- Team leadership
- Employee training
- Customer Relationship Management
- Regulatory Adherence
- Branch Operations
- Banking products
- Conflict Resolution
- Microsoft Office
- Organization & Time Management
- Effective communication
Timeline
Customer Service Manager
Mid America Bank
07.2015 - Current
High School Diploma -
Anderson County Jr./Sr. High School