Overview
Work History
Education
Awards
Timeline
Generic

Amber Smyth

Morgantown

Overview

2026
2026
years of professional experience

Work History

Management and Program Analyst

04.2020 - Current
  • GS 11 in the Operational Analysis System Integrity Support (OASIS)
  • Performed research and analyzed content of records to make disclosure determinations.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Managed day-to-day operations of multiple programs simultaneously while ensuring quality standards are met throughout all phases.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Collaborated with other departments within the organization to develop strategies for optimizing program operations.
  • Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
  • Reviewed established procedures to assess areas in need of improvement.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Developed training materials for end users on newly implemented systems or processes.
  • Interviewed team leaders and recommended new strategies for motivating team members to boost productivity.
  • Performed quality assurance to assess data and validate results.
  • Provided technical support during the implementation phase by troubleshooting any issues that arise along the way.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • I utilize the Scaled Agile Framework (SAFe) methodologies, work with CJIS technical staff to develop and test NGI System enhancements affecting all person-centric services
  • I plan, schedule, and conduct projects and studies to evaluate and recommend improvements
  • My projects have included the Sexual Offender (SOR) Registry for the state of Michigan and resolving the issue of MI’s rejection notices
  • I wrote a story for Agile to have NGI recognize the number zero that MI had on their SOR submission
  • My story was adopted and implemented in 2022
  • Currently, I am working the ICO Deletion project
  • I have identified that more than 600,000 NGI records has data entered in the ICO field
  • My research revealed that inappropriate data was entered into this field when we converted from a manual process to an electronic process
  • My solution is that only approved data should remain in the ICO field and all other be deleted
  • I have established and maintained liaison with all levels of the internal workforce through email, telephone, and in person discussion
  • I provide assistance and guidance to individuals regarding ULMS, docking stations, printer issues, and new/improved features in NGI
  • I conduct timely reviews of statutes, regulations, and policies regarding effective automated processes
  • I ensure that the automated state statute program is up to date and accurate
  • I have developed and maintain a great working relationship with ITMS
  • I research, analyze, and initiate corrections to workflow issues that ITMS has identified
  • I evaluate complex queries and gather all necessary information
  • Text and image mismatches are complex issues that require my expertise in communication, fingerprints, and document function
  • I independently research, analyze, compare, and implement corrections necessary to correct a record
  • I presented information about OASIS and its function to BSS utilizing PowerPoint

Management and Program Analyst

Friction Ridge Analysis Team
Clarksburg
10.2019 - 04.2020
  • GS 11 in the Friction Ridge Analytical Team
  • Supervisor: Gary Stroup (304)625-4627
  • Unit Chief: Joey Hixenbaugh (304)625-4507
  • Job Duties: I was responsible for researching, analyzing, and identifying diverse and complex issues within the fingerprint processes
  • I performed a comparative cost analysis of the fingerprint sequence check function and presented my findings to senior management in a white paper
  • I had a complete understanding of the fingerprint identification processes and how it was performed in the Next Generation Identification (NGI)
  • I liaised with all levels of management and support staff to ensure all ideas, suggestions, and needs were clearly conveyed
  • I communicated orally and in writing in a concise manner appropriate for the intended audience.

Management and Program Analyst, Customer Service

04.2017 - 10.2019
  • Group (CSG)
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Evaluated potential vendors who could provide services or products necessary for successful program implementation.
  • Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Provided technical support during the implementation phase by troubleshooting any issues that arise along the way.
  • Reviewed established procedures to assess areas in need of improvement.
  • Reviewed feedback from customers regarding their experiences with existing programs in order to identify areas needing improvement or enhancement.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Identification Records Supervisor

12.2011 - 04.2017
  • GS 10 in Criminal History
  • Information and Policy Unit (CHIPU)
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Streamlined workflow processes, reducing project completion times.
  • Implemented quality control measures, significantly reducing error rates.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Trained new employees on company policies and procedures.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.

Biometric Supervisor

Biometric Identification Analysis Unit
Clarksburg
09.2008 - 12.2011
  • Supervisory Fingerprint, GS 10 in Latent
  • Fingerprint Services Unit (LFSU)
  • Unit Chief: Joey Hixenbaugh (304)625-4507
  • Job Duties: I was responsible for planning, organizing, and directing a team of approximately 20 Fingerprint Examiners who performed Fingerprint Image Compare (FIC) and Fingerprint Sequence Check (FSC) using the IAFIS on a daily basis
  • In this capacity my duties included performing quality assurance review to ensure technical accuracy of fingerprint information in the data base by reviewing, evaluating, scoring, and correcting technical errors
  • I frequently performed legibility checks of fingerprints involving duplicate or multiple submissions and rejected prints
  • The work I performed directly impacted the work of the Criminal Justice Information Services (CJIS) Division and the services they provide to law enforcement agencies
  • I prepared annual performance appraisals on employees and evaluated their work performance
  • I maintained appropriate documentation for the employee’s performance appraisals and addressed any deficiencies identified with the accuracy of the employees work
  • I provided guidance, direction, and instruction to support a successful, productive employee
  • I approved/denied employee leave requests based on the current need of the CJIS Division
  • I became an FBI Certified Friction Ridge Examiner on May 25, 2011.

Fingerprint Examiner

Sequencing by Henry Class Fall of
01.1995 - 09.2008
  • GS 5-8 in Latent Fingerprint Services
  • Unit (LFSU)
  • Unit Chief: Joey Hixenbaugh (304)625-4507, Duties: I served as a Fingerprint Examiner beginning at the GS 5 in 1995 and promoted to the GS 7 by 1997
  • In 1998, I promoted to the GS 8 through the competitive hiring process
  • I received training in all aspects of fingerprint processing and am considered a subject matter expert in the manual processes as well as the electronic processes
  • Manual processes include Henry Classification, Identification
  • Verification, and Searching
  • Electronic processes include the Integrated Automated
  • Fingerprint Identification System (IAFIS) and the utilization of the scientific methods of
  • Analysis, Comparison, Evaluation, and Verification (ACE-V)
  • Because of my expertise, I frequently provided support to the Special Processing Center where I was responsible for the end-to-end processing of fingerprint submissions and other requests received from FBI officials and investigative personnel, law enforcement officers, international agencies, other government agencies, state bureaus, state control terminal officers, military officials, medical examiners, hospitals, and lawyers, etc
  • I processed urgent requests for fingerprint identification received via secure and/or non-secure telephone and facsimile machines, hard copies, and/or e-mails
  • All requests required me to enter and process the most difficult submissions into IAFIS, and to identify and verify fingerprints that are deficient in critical parts of the minutia and to determine if the deficiency was due to distortion, enlargement, mutilation, incomplete/partially recorded fingerprints, faint or fragmentary impressions, partial amputations, powder lifts from deceased individuals, or less than ten-finger impressions
  • I identified and verified fingerprints related to court cases; legal or administrative actions pending the establishment of the identification of unknown deceased, amnesia, or disaster victims; fugitives; top ten subjects; terrorists; and individuals detained for questioning
  • I processed the requests quickly in order to ensure that innocent persons were not falsely incarcerated or that wanted subjects were not released
  • Daily, I would provide assistance to contributors regarding the special fingerprinting procedures for obtaining and transmitting legible fingerprints
  • Tips such as milking the fingerprints and/or adding Cayenne pepper to the tips assists in building ridge detail by bringing the blood to the surface of the finger tip
  • I was also responsible for maintaining and updating the IAFIS
  • Updates and/or maintenance of master fingerprint images with submission images were imperative to the integrity of the IAFIS
  • To update the master fingerprint images, I analyzed the submission images and determined that it is identical to and consists of a higher value of minutia than the current master images.

FIC

FSC Refresher
01.2005 - 01.2005
  • Path from Pessimism to Optimism

Area Manager

Christine Marie Wade
12.2004 - 12.2004
  • 625-9407
  • Unit Chief: Paula J
  • Zirkle (304)625-9400
  • Job Duties: I currently serve as a supervisor for the Criminal History Analysis Team (CHAT) 8
  • CHAT 8 is a team of employees who are subject matter experts in the fields of fingerprint examination and criminal history record examination
  • My team specializes in research and analysis of subjects with missing and/or incomplete arrest cycles
  • I lead the projects and provide clear and concise directions on how the project will be measured and provide the deadline for employees to meet
  • I liaise, daily, with all levels of law enforcement, senior management within the CJIS Division, and external
  • Federal agencies to rectify issues that may result in the failure to maintain current and up to date criminal history information
  • I have a comprehensive understanding of the policies, regulations, codes, and procedures relevant to processing fingerprints and legal documentation
  • As a project leader, I provide daily, weekly, or monthly reports to my Unit Chief regarding deadlines met, information received, and success rating of completing/creating a criminal history record
  • As a subject matter expert in the fingerprint field, my senior management entrusts me with projects that are dependent on the use of the IAFIS, providing education to other law enforcement facilities in techniques of capturing fingerprint images, and determining the value of submitted fingerprints to be utilized to update/create a master criminal record
  • I frequently serve in an Acting Area Manager role
  • As the Acting Area Manager, I proofread, edit, and sign for Congressional requests, supervise employees responding to customers requesting their personal information under the Freedom of Information Act (FOIA), and perform all administrative duties for 60 support employees
  • Congressional Requests are time sensitive and require responses regarding the representatives constituents
  • I perform all duties with little to no supervision and I produce results that exceed standards for quality, quantity, and timeliness
  • I diagnosis barriers to producing desired quantities through honest and straightforward conversations with my employees and exceed the desired targets
  • Currently, CHAT 8 is providing support to the National Instant Background
  • Checks System (NICS)
  • I am trained in the Federal codes and regulations that prevent the ownership of guns and/or explosives
  • I assign all incoming NICS requests regarding the appeals process and applications for explosives and gun permits.

Computer Literacy

01.2004 - 08.2004

Fingerprints
07.2004 - 07.2004

10.2003 - 10.2003

09.2003 - 09.2003

Assistant Director

FIC Annual SOM
01.2019 - 04.2003
  • S Award:, for my development, research, analysis, and implementation of the Board of Prison’s project to ensure all inmates are assigned a Universal Control Number (UCN)
  • On The Spot for 300.00 in 2011, 2012, 2014 for my leadership skills in research and analysis
  • Time Off Award on 02/2011 for my research and analytical work for the Complete Project
  • FOQUS QA Certificate on 05/23/2005 for 100% accuracy during a 04/11/05
  • On The Spot for 100.00 from Charles Jones for helping with a pilot project named Ohio Web Check Project
  • I fingerprinted 1000 employees on cross-match machines.

IAFIS Fingerprint Sequence Check ASRT
03.2003 - 03.2003

Basic Verbal Communications
1 1 - 12.2002

03.2002 - 03.2002

97
10.2001 - 10.2001

Visio Technical Basics
10.2001 - 10.2001

Flag Sheet 101
1 1 - 03.2001

IAFIS Fingerprint Sequence Check
11.1999 - 11.1999

Change Management

Concepts
06.1997 - 06.1997

Fingerprint Classification Class

05.1995 - 06.1995

Identification

Fingerprint
06.1995 - 01.1995

Morgantown High School Diploma
09.1987 - 06.1990

Unit Chief

Appraisal System
02.2007
  • David M Sturm (304), I served as the State Analyst for the South Eastern Region, which consists of Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee
  • I demonstrated the ability to perform at a high level and earned overall Excellent ratings
  • I demonstrated problem solving and judgment competencies through my work performance
  • For example, I was frequently contacted by the National Instant Criminal Background Check’s (NICS) Federal Analyst to assist in reviewing, analyzing, and resolving Criminal Histories that are deemed to be incomplete or inaccurate by the arresting agency
  • Criminal history records are used to determine eligibility for the legal purchase of weapons
  • NICS receives information to update criminal histories and would forward that information to me and I applied my subject matter expertise to determine if the information supplied by the Federal agency could be utilized
  • I was responsible for making sound judgements and to hold true to the policies and regulations in place to provide accurate information to all collaborating agencies involved
  • In addition, I was responsible for researching, updating, and notifying NICS in a timely manner of the status of the criminal history
  • Through problem solving and judgement, I was able to ensure the customer would not be delayed any further or would be correctly denied the purchase of a weapon and prevent law enforcement officials from a potentially dangerous encounter when trying to remove the weapon from the individuals possession
  • In October, I began identifying prisoners and parolees without Universal Control Numbers (UCN) who are or have been in state or federal correctional facilities
  • I was designated the point of contact for the project and reported the progression on a weekly basis to senior management
  • I initiated research with the September 2014 submissions through current
  • September 2014 was the date that Next Generation Identification (NGI) replaced the Integrated Automated Fingerprint Identification System (IAFIS) and because I had TDY’d to ITMS for test development of thin client HMI, understood that the legacy of IAFIS could not easily be pulled and used for research
  • I requested scripts for all Originating agency identifiers (ORI/CRI) ending in C to be pulled
  • I also requested that all C’s that received a nonident response with a “Do Not Retain” criminal fingerprint submission be pulled by the STAR Group
  • I designed the tracking spreadsheets for the project
  • My directive was to capture statistics to reflect correctional facilities who are in need of training and to establish UCN’s for prisoners and parolees of these facilities
  • I also required with the creation of the UCN’s with arrest data that the correctional facilities supply any and all court documentation to ensure the most complete information is available
  • I initiated a bonding relationship of trust with the Bureau of Prisons when I was the project manager for the DNA Support Unit under Ms
  • Paula Zirkle
  • I was proactive in joining forces with the Automated Processing Unit (APU) by meeting with their management regarding the assistance I needed to help create UCN’s for correctional facilities who are not able to re-submit a second time
  • For my efforts I was awarded the Assistant Director’s award in 2019 for my development, analysis, research, team building, and establishing liaisons both internally and externally
  • Daily I was required to compose responses both orally and in writing with different groups and individuals at external agencies as well as within the CJIS Division explaining the policies and procedures of processing different applications
  • I listened to requests, asked appropriate questions, formulated appropriate responses, and communicated the appropriate information to customers
  • My ability to communicate with agencies in an effective and efficient manner was a major component of my job and I demonstrated the ability to do this efficiently
  • One example of this was when I assisted an employee from one of the FBI’s specialty units that had received a request concerning two different individuals biographic information on one record and how to identify and remove the erroneous information
  • I emailed her main POC at the NC BCI and requested he research the Gastonia PD’s records to identify what information the record should reflect
  • I was able to communicate the urgency of the request and, in return, NC responded with the correct information and a request to update our criminal history
  • As another example, I processed sex discrepancies for my region, received from the Answer Hits to Wants Unit because the information provided on the record reflects differently than the information on the Want Notice
  • I contacted my state(s) for confirmation of the corrected sex discrepancies and updated the information on NGI
  • I then emailed the appropriate CJIS employee back and made them aware of the modification
  • I had to utilize analytical thinking when researching subjects within State Correctional Facilities to identify if these subjects had no criminal history or an assigned Universal Control Number (UCN), and/or incomplete information within the NGI system
  • The goal was to liaise with the arresting agencies and the correctional facilities to retrieve information related to the subject’s arrest and update the NGI information for the subject and establish a UCN if necessary
  • I conducted further research to determine if the subject had been re-submitted and if there was an existing UCN
  • To confirm this, I had to print fingerprint images from the system using the NGI Control Number of the non-Ident/Non-retain subject
  • Furthermore, I conducted a subject search in the database using descriptors for possible candidates and validated the matches using fingerprint comparisons
  • Once the identification was completed I contacted agencies for subjects needing to have fingerprints resubmitted
  • For example, I reached out to the state of Mississippi’s CSO Ms
  • Barbara Broadway explaining the FBI was working on a special project dealing with correctional facilities receiving Non-Ident responses for inmates
  • In this instance, fingerprints were submitted with the charge of “Criminal Inquiry”, Do Not Retain
  • I reiterated the FBI needed to have UCN numbers assigned to these individuals for them to participate in any rehabilitation programs offered by the judicial system
  • The risk taken of the inmate not having a UCN number upon release is the individual could apply for and possibly obtain a firearm, explosives, and/or work with vulnerable people (elderly, children, etc.), and not receive program benefits from the state for rehabilitation
  • After my explanation, the POC with the MS Department of Corrections was pleased to assist and, although understaffed, would locate and mail the fingerprint card with the court documentation
  • I was responsible for providing customer service to both internal and external FBI customers at local, state, tribal, and federal levels
  • When completing the work given to me by these agencies I was very conscientious and always concerned with supplying them with prompt accurate responses
  • To accomplish this I thoroughly researched and analyzed each of their requests
  • During my research if I came across information that I was unfamiliar with I would reach out to others who had the information insuring I was providing the customers with the most complete and accurate responses
  • These efforts have proven to be beneficial to not only my customers but also my team
  • For instance, I was frequently contacted by Butner Low Security Federal Penitentiary in NC regarding rejected fingerprint submissions for the more aged in-mates
  • My expertise in fingerprint processing and criminal history documentation, assisted me in the knowledge of what was needed from Butner in order to attempt the creation of a UCN
  • Butner mailed multiple sets of fingerprints for one individual and supplied the court documentation
  • Once received, I would exercise my knowledge and utilize the AP Service Desk on thick client to inject the best quality of prints submitted as well as the court documentation
  • If it was successful I would email Butner with the newly established UCN
  • If I was not successful, she would request more sets of fingerprints
  • Another occasion, I received a voicemail from an individual who was denied a gun purchase because of information on his record
  • He was in need of direction on how to obtain a copy of his Identification Criminal History Summary (IdHS)
  • I was able to provide professional customer service regarding the steps necessary to obtain his IdHS from the FBI
  • I was a Supervisor for the Criminal History Analysis Team for five years and hold valuable knowledge of the requirements for the Departmental Order
  • I demonstrated research competencies through my work with the Criminal Records Supervisor at the AL Law Enforcement Agency
  • This research was to determine the reason fingerprints were being rejected
  • To determine the reason, I had to research the RFP in the list of state statutes to confirm they were using the correct reason
  • If the RFP was the correct choice, I researched NGI and validated that the rejects were caused by human intervention
  • I contacted the processing area supervisor and advised of the employees decision and requested they be mentored and the print be re-processed correctly
  • If the Standard Operating Manual (SOM) had erroneous direction or missing state statutes, I contacted the CJILU for clarification and confirmation of needed updates to avoid the rejections in the future
  • I submitted the state statutes to the SOM committee for inclusion., Special Processing Center Overview 01/08/2007
  • Introduction to Teams 12/14/2006
  • Emotions in the Workplace 10/06/2006
  • Relating With Others 06/22/2006
  • Business Etiquette 04/25/2006
  • Leadership Skills for All 04/20/2006
  • IISS Demonstration/Briefing Team Training 01/24/2006
  • Anger Management 01/17/2006
  • Techniques for Taking Legible Fingerprints 11/22/2005
  • Ethics in the FBI 11/16/2005
  • Outlook 2002 I 11/09/2005
  • Annual FIC/FSC Refresher 10/19/2005
  • Transaction Status/History, Subject Search, APAT 09/20/2005
  • Eliminate the Time Wasters

Education

Technical Writing I and II -

04.2013

Leadership Development Program -

03.2013

Time Management -

01.2013

Juggling Elephants -

11.2012

Lean Management 21 -

02.2009

Ear Identification Overview -

08.2008

ACE-V -

08.2008

Study of Friction Ridge in Primates -

06.2008

Relieving Stress -

06.2008

Intro to Scent Identification -

06.2008

Intro to Vascular Identification -

06.2008

Awards

  • Assistant Director’s Award, 2019, For development, research, analysis, and implementation of the Board of Prison’s project.
  • On The Spot, 02/2011, $300.00, For leadership skills in research and analysis.
  • Time Off Award, 02/2011, For research and analytical work for the Complete Project.
  • FOQUS QA Certificate, 05/23/05, For 100% accuracy during a specific project.
  • On The Spot, 2011, $100.00, For helping with the Ohio Web Check Project.

Timeline

Management and Program Analyst

04.2020 - Current

Management and Program Analyst

Friction Ridge Analysis Team
10.2019 - 04.2020

Assistant Director

FIC Annual SOM
01.2019 - 04.2003

Management and Program Analyst, Customer Service

04.2017 - 10.2019

Identification Records Supervisor

12.2011 - 04.2017

Biometric Supervisor

Biometric Identification Analysis Unit
09.2008 - 12.2011

Unit Chief

Appraisal System
02.2007

FIC

FSC Refresher
01.2005 - 01.2005

Area Manager

Christine Marie Wade
12.2004 - 12.2004

Fingerprints
07.2004 - 07.2004

Computer Literacy

01.2004 - 08.2004

10.2003 - 10.2003

09.2003 - 09.2003

IAFIS Fingerprint Sequence Check ASRT
03.2003 - 03.2003

03.2002 - 03.2002

97
10.2001 - 10.2001

Visio Technical Basics
10.2001 - 10.2001

IAFIS Fingerprint Sequence Check
11.1999 - 11.1999

Change Management

Concepts
06.1997 - 06.1997

Identification

Fingerprint
06.1995 - 01.1995

Fingerprint Classification Class

05.1995 - 06.1995

Fingerprint Examiner

Sequencing by Henry Class Fall of
01.1995 - 09.2008

Morgantown High School Diploma
09.1987 - 06.1990

Basic Verbal Communications
1 1 - 12.2002

Flag Sheet 101
1 1 - 03.2001

Technical Writing I and II -

Leadership Development Program -

Time Management -

Juggling Elephants -

Lean Management 21 -

Ear Identification Overview -

ACE-V -

Study of Friction Ridge in Primates -

Relieving Stress -

Intro to Scent Identification -

Intro to Vascular Identification -

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