Amber Snyder
Baltimore,MD
Summary
Looking to gain a position with a company where I can utilize my current skills and learn new ones to further my career and gain knowledge. Experienced Medical Secretary with background in managing medical office operations, coordinating patient appointments and supporting clinical staff. Strengths include strong command of medical terminology, knowledge of healthcare systems, and proficiency in electronic health records management. Previous roles have demonstrated ability to streamline administrative processes, improve patient communication, and contribute to efficient healthcare delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Secretary/Receptionist
Towson Orthopedic Associates
Towson, MD
08.2021 - Current
- Receive and assist patients as needed
- Manage comprehensive medical record-keeping.
- Oversee office communications including email management and phone call coordination.
- Organized scheduling for medical visits.
- Maintained confidentiality of critical data.
- Strong customer service focus
- Recorded insurance details and handled co-pays.
- Expertise in operating through Allscripts PM and EHR platforms.
- Utilized the Instamed system for payment processing.
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Transcribed doctor's orders into the electronic health record system.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Medical Billing Specialist
Genuine Care Consulting
Westminster, MD
04.2024 - 11.2024
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Created and processed claims to third-party payers using specific coding guidelines.
- Prepared daily reports summarizing payments received from insurers or other sources.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
Behavioral Health Technician
Foundations Recovery Center
Woodlawn, MD
10.2020 - 08.2021
- Performed routine urinalysis drug testing.
- Attend shift change meetings and stay informed of activities occurring on your shift, including the arrival of new clients, discharges, illnesses, emergencies, etc.
- Assist the Program Manager in ensuring that a clean, safe environment is maintained, and report any issues that might compromise the maintenance of a safe, secure, and clean facility.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Observed patients' behaviors during recreational activities and outings.
ExpressCare Front Desk
ExpressCare Urgent Care Centers
Essex, MD
01.2020 - 03.2020
- Handled telephonic communications efficiently.
- Managed patient registration process.
- Verifying contact and insurance information, along with creating a pleasant work environment.
- Comprehensive understanding of HIPPA and OSHA regulations.
- Assisted customers in completing paperwork for services rendered.
- Organized front desk operations including scheduling appointments and managing calendars.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
Support Staff
Hopes Horizon
02.2019 - 01.2020
- Ensure thorough screenings of clients through various health and security checks.
- Attend shift change meetings and stay informed of activities occurring on your shift, including the arrival of new clients, discharges, illnesses, emergencies, etc.
- Assist the Program Manager in ensuring that a clean, safe environment is maintained, and report any issues that might compromise the maintenance of a safe, secure, and clean facility.
- Monitored patient responses to treatments, interventions, and medications.
- Participated in interdisciplinary team meetings to discuss patient progress and plan further action steps.
- Encouraged patient participation in activities that promote health and well-being.
- Cared for patients by providing emotional support during difficult times such as adjusting to life changes resulting from disability or illness.
Service Center Cashier
Volkswagen
05.2018 - 08.2018
- Inspected service repair orders and parts invoices for accuracy and completeness.
- Transfer the appropriate information from each repair order hard copy to the soft copies, and reconcile the repair orders.
- Answered service department telephone and directed calls accordingly.
- Greeted customers and answered any questions they had about the store's products and services.
Patient Transport Technician
Union Memorial Hospital
07.2016 - 11.2016
- Performed patient transport duties with attention to securing medical equipment like IVs.
- Protected patient information according to HIPAA regulations.
- Manages extra assignments proficiently.
- Report urgent patient issues or faulty equipment to nursing personnel immediately.
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
Education
High school diploma -
Community College of Baltimore County
11.2024
High school diploma -
North Caroline High School
06.2011
Skills
- Client Support Services
- Guest Services
- HIPAA
- Allscripts
- Medical Scheduling
- Behavioral Support Skills
- Insurance Eligibility Verification
- Patient Records Management
- Clinical Terminology Expertise
- Clinical Office Operations Knowledge
- CPT Coding Proficiency
- ICD-9
- Computer Operation
- Claims Verification Expertise
- Database administration
- Insurance authorization management
- Medical office management
- Office reception
- EMR System Expertise
- Proficient in ERA Oversight
Certification
CPR Certification
References
References available upon request.
Timeline
Medical Billing Specialist
Genuine Care Consulting
04.2024 - 11.2024
Medical Secretary/Receptionist
Towson Orthopedic Associates
08.2021 - Current
Behavioral Health Technician
Foundations Recovery Center
10.2020 - 08.2021
ExpressCare Front Desk
ExpressCare Urgent Care Centers
01.2020 - 03.2020
Support Staff
Hopes Horizon
02.2019 - 01.2020
Service Center Cashier
Volkswagen
05.2018 - 08.2018
Patient Transport Technician
Union Memorial Hospital
07.2016 - 11.2016
High school diploma -
Community College of Baltimore County
High school diploma -
North Caroline High School