Amber Sorenson
Blaine,MN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. My communication skills are exceptional and I am highly regarded for my ability to work cooperatively across all levels as well as interdepartmentally.
Overview
9
9
years of professional experience
Work History
Software Development Student
Prime Digital Academy
Minneapolis, MN
09.2021 - 02.2022
- Solo Project Breathe
- Followed school and classroom policies, regulations, dress codes and schedules.
- Creating an application that will allow users to create a profile for a parent/guardian as well as a caregiver for their child. The parent/guardian will be able to add, edit, delete information regarding information to their child's medical condition. The caregiver can then go in and view this information.
- Technologies used: HTML, CSS, Node.js, React, Redux, PostgreSQL, Material UI
- Group Project: TBD
Manager
McDonald's
Wayzata, MN
10.2018 - 07.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Recorded inventory sales into organization's weekly income report.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Employee of the quarter ( Oct 2019)
Administrative Wage Garnishment Manager
National Recoveries Inc.
Arden Hills, MN
01.2018 - 05.2020
- Oversaw daily operations to ensure high levels of productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintains direct management of 10 AWG solution team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Consistently exceeded team goals and created monthly revenue in excess of $200,000
- Manager of the month (Jan 2018)
Wrap up Servicing Manager
National Recoveries Inc.
Arden Hills, MN
01.2017 - 12.2017
- Maintains direct management of 10 Wrap-Up servicing team members.
- Implemented a new system for returning paperwork increasing the return rate from 41% to 65%.
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- Increased profits through providing excellent customer service, following established guidelines and auditing rep phone calls.
Servicing Manager
National Recoveries Inc.
Arden Hills, MN
07.2015 - 12.2016
- Maintains direct management of 10 Servicing reps.
- Coached, trained and developed reps by monitoring calls, revisiting calls and giving feedback.
- Recruited, interviewed and hired 15 employees and implemented mentoring program to promote positive feedback and engagement.
- Manager of the month (Sept 2016)
Rehab Solution Team Member
National Recoveries Inc.
Arden Hills, MN
11.2014 - 06.2015
- Contributed to team success by auditing accounts for missing paperwork and payments. Following up with consumers to ensure completion in one of the various programs available per the Department of Education task order.
Solution Team Member
National Recoveries Inc.
Arden Hills, MN
12.2013 - 10.2014
- Locate and notify consumers of delinquent accounts by telephone to solicit payment or set up repayment plans.
- Solution Team member of the month (Oct 2014)
Education
Accounting
North Hennepin Community College
Minneapolis, MNSkills
- Javascript
- React
- HTML/CSS
- PostgreSQL
- Redux
- Redux Saga
- Express
- GitHub
- Nodejs
Languages
Spanish
Timeline
Software Development Student
Prime Digital Academy
09.2021 - 02.2022
Manager
McDonald's
10.2018 - 07.2021
Administrative Wage Garnishment Manager
National Recoveries Inc.
01.2018 - 05.2020
Wrap up Servicing Manager
National Recoveries Inc.
01.2017 - 12.2017
Servicing Manager
National Recoveries Inc.
07.2015 - 12.2016
Rehab Solution Team Member
National Recoveries Inc.
11.2014 - 06.2015
Solution Team Member
National Recoveries Inc.
12.2013 - 10.2014
Accounting
North Hennepin Community College