Summary
Overview
Education
Work History
Skills
Timeline
Manager

Amber Sosa

Maryville,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Education

Associate of Science - Medical Office Management

Clark College
Vancouver, WA
12.2006

Work History

Manager

Texas Roadhouse
03.2015 - 03.2022
  • Maximized performance by monitoring daily activities and mentoring 173 team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability increasing profits yearly.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Onboarded new employees with training and new hire documentation.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Clerical Associate 11

Legacy Clinic NW
10.2006 - 06.2010
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Utilized office management software to record and track customer information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Delivered clerical support by handling range of routine and special requirements.
  • Maintained and updated office records, both digital and physical.

Skills

  • Verbal and Written Communication
  • Business Administration
  • Team Leadership
  • Document Management
  • Financial Management
  • Sales and Marketing
  • Customer Relationship Management
  • Safety Awareness
  • Project Management
  • Managing Employee Relations
  • Complex Problem-Solving
  • Quarterly Reviews
  • Finance and Accounting Operations
  • Resolving Complaints
  • Travel Itineraries
  • Leadership

Timeline

Manager

Texas Roadhouse
03.2015 - 03.2022

Clerical Associate 11

Legacy Clinic NW
10.2006 - 06.2010

Associate of Science - Medical Office Management

Clark College

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