Amber Sparks

• Reviewed and processed business budgetary bills and invoices accurately and on time.
• Supported all system-related matters for the NPMC, including upgrades, outages, installations, maintenance, and troubleshooting of applications.
• Analysis of all GEICO mailed documents and business updates impacting NPMC
• Presenting results to a variety of business and technical areas at all levels of management
• Created and implemented new practices and applications to enhance support for NPMC's business operations
• Collect, verify and update mail volumes and cost using Data Pac and PCI systems
• Maintain compliance in processing companywide mail documents in accordance with state insurance standards
• Daily review and reconcile the company’s PNC bank reconciliations
• Perform daily reconciliation of outbound mail
• Handle projects of moderate complexity, including print/test/insertion testing. Possess the knowledge to identify mail driven by each line of business.
• Executed tasks aligned with NPMC strategic plans
• Wrote business requirements and test plans to ensure alignment with project objectives and stakeholder needs

• Supervise a team of Testing Analysts, Software Analysts, and Systems Engineers who support testing changes to our applications and systems. Work directly with the programming areas, and other business units to support projects, application and system releases, and production support issues. Supported system upgrades, outages, and patch updates, and oversaw the creative process for inventory stock management. Provide coaching and development for my team, including but not limited to ongoing technical training and personal development classes. Experience with GEICO’s Legacy, Insite, and Oasis applications, as well as Agile Methodology and Azure DevOps.
• Ensured compliance with legal regulations and company policies. – process affidavits/depositions for court cases
• Monitor production operations for quality and compliance
• Developed technical process improvement suggestions to optimize resource utilization.
• Collaborate with leadership staff to determine appropriate budgets
• Oversee testing of new and existing GEICO documents to policy holders
• Guided and coached team members, delegated tasks, and evaluated performance and project pace.
• Test and implement new forms and updates to existing forms for GEICO departments
• Designed and implemented first ever for this department a Work from Home hybrid schedule
• Maintain compliance – process affidavits/depositions for court cases

• Supervise a team of Insurance Claims Associates who support the business by reviewing, obtaining and resolving auto insurance claim files. Work directly with management and other business units to support timely and accurate resolutions of auto insurance claims filed to completion.
• Responsible for reviewing claim files for evidence needed to file arbitrations in an attempt to recover monies the company paid out on our customers’ behalf.
• Maintained composure and professionalism during stressful situations, successfully diffusing conflicts with unhappy customers.
• Fostered a respectful work environment by treating associates fairly and recognizing their accomplishments.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Reviewed claim files for evidence needed to file arbitrations to recover funds the company paid out on our customers’ behalf.
• Maintain compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and provided constructive feedback to address areas for improvement.
• Completed the Claims SPP TCR1 module with passing results

• Supervised a team of loan officers and Branch Managers in four office locations. Working directly with management and other business departments to ensure proper state and federal laws are followed within the consumer loan lending program.
• Supervise a team of loan officers as well as a team of Branch Managers in four different office locations. Working directly with management and other business departments to ensure proper state and federal laws are followed within the consumer loan lending program.
• Ensure that all nine GEICO FCU regions are following the lending guidelines and policy/procedures within lending.
• Collaborated with lending associates to develop and implement a fully electronic loan system for GEICO FCU, enhancing operational efficiency.
• Maximized performance by monitoring daily activities and mentoring team members
• Enhanced team performance through daily activity monitoring and mentoring. by monitoring daily activities and mentoring team members
• Cross-trained existing employees to maximize team agility and performance
• Onboarded new employees with training and new hire documentation

• Supervise a team of member service and teller associates as well as assist in managing four office locations for all branch office operations and processes.
• Manager for the Fredericksburg, Macon, Virginia Beach and Dallas branch locations
• Loan officer for nine GEICO FCU offices and members
• Managed individual and team tasks to meet deadlines and streamline operational processes.
• Collected and analyzed customer feedback to enhance branch operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
• Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act
• Approved and denied loan applications based on customer loan application reviews

Actively pursuing