Amber Spearman
Columbus,MS
Summary
Customer Service Representative with 5+ years of experience in Sales, Marketing, collecting and analyzing customer feedback along with tracking KPIs and metrics for television, cell phone and life insurance companies. Conducting multiple roles in Life Insurance industry and worked closely with Quality Assurance Team of Globe Life Company.
Overview
10
10
years of professional experience
Work History
Outreach
01.2019 - 07.2022
- Reaching out to new and previous long term customers for regular profile updates and changes
- Accepted in Merit America Data Analytic Program
Customer Service Representative
Sitel/DirecTV & ATT
Starkville, MS
08.2012 - 02.2019
- Review and process calls regarding customer's current policies or interest in modifying them
- Offer products to assist customers' needs
- Pitch products on all eligible calls with account management
- Work with RIO and WFE programs simultaneously
- Remain in GREEN for metric which is "good standing" with customer satisfaction and callbacks
- Provide strategic and problem-solving skills especially when the customer does not know exactly the problem is
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Representative, Trainer & Recruiter
Globe Life, Liberty National Division, Life Insurance
12.2018 - 07.2020
- Determine and understand the coverage provided under a member’s health plan
- Train new prospects in work material and sales achievement
- Developing and Implementing sales process by data research strategy
- Efficiently use multiple systems and screens to obtain and record claim information
- Recruitment Work with Regional Manager for employee assessment
- Review claims information to determine the nature of a member’s illness or injury
- Make claim payment decisions
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Assist team members in support of achieving team, office, regional and national goals
- Process claims accurately to enhance customer satisfaction and retention
Education
Associate Degree In Nursing - Nursing
Coahoma Community College
Clarksdale, MSBachelor Of Science-Current - Public Health Education
Mississippi University for Women
Columbus12.2017
Skills
- Critical Thinking
- Problem Solving
- Claim processing
- Excellent Written and Verbal Communication Skills
- Self Aware
- Willing to change
- Advanced Computer Navigation
- Quality and production environment
- Professional
- Data Analysis
- Documentation Skills
- Scheduling
- Customer Service
- Clerical Skills
- Organization Skills
- Computer Literacy
- Detail- orientated
- Troubleshooting
- Teamwork
- Ability to adapt
- Invoicing
- Multitasking
- Administration
- Email Communication
- Profit Target Achievement
- Revenue Growth
- Customer Transactions
- Customer Needs Assessments
- Order Accuracy
- Customer Inquiries
- Customer Satisfaction
- Promote Products
Additional Information
Accepted in Merit Data Analytics Program- Jan 2024
Timeline
Outreach
01.2019 - 07.2022
Sales Representative, Trainer & Recruiter
Globe Life, Liberty National Division, Life Insurance
12.2018 - 07.2020
Customer Service Representative
Sitel/DirecTV & ATT
08.2012 - 02.2019
Associate Degree In Nursing - Nursing
Coahoma Community College
Bachelor Of Science-Current - Public Health Education
Mississippi University for Women