Summary
Overview
Certification
Skills
Education
Work History
Hi, I’m

Amber Speer

Abilene,TX
Amber Speer

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Analyzes data, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Troubleshoots complex issues with ease and patience.

Overview

12
years of professional experience
3

Certificates

Certification

  • Microsoft Technology Associate: Database Fundamentals Certification
  • CompTIA A+ Certification
  • ITIL 4 Foundation Certification

Skills

  • Organizational Skills
  • Customer Satisfaction
  • Customer Support
  • Creative Issue Resolution
  • Microsoft Windows and Office
  • Friendly and Patient

Education

Western Governors University
Salt Lake City, UT

Master of Science from Cybersecurity And Information Assurance
05.2024

Western Governors University
Salt Lake City, UT

Master of Science from Information Technology
10.2023

Western Governors University
Salt Lake City, UT

Bachelor of Science from Information Technology
10.2023

University Overview

  • Awarded Excellence Award, English Composition I, Task 1
  • Awarded Excellence Award, English Composition I, Task 2
  • Awarded Excellence Award, English Composition I, Task 3

Abilene Christian University
Abilene, TX

No Degree from Vocal Performance

Argyle High School
Argyle, TX

High School Diploma

Work History

Abilene Children's Medical Association

Medical Office Specialist
10.2012 - 05.2020

Job overview

  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used e-MDs to schedule appointments for doctor visits.
  • Verified patient insurance benefits to ensure coverage for services rendered.
  • Prepared complete and accurate medical records for transfer of care, legal requests, and individual requests.
  • Facilitated the implementation of new electronic medical record systems, designed updated forms for patient information, and assisted in the overall improvement of processes and procedures to ensure professionalism and efficiency in the front office.

2-1-1 Texas A Call For Help/United Way Of Abilene

Community Outreach Coordinator
02.2012 - 07.2012

Job overview

  • Developed presentations for public events, community groups and school assemblies.
  • Connected individuals with available and relevant resources.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Wrote content for newsletters, social media pages and informational packets.
  • Assisted Database Manager with weekly and monthly call center reports.
  • Cultivated new resource leads for inclusion into the 2-1-1 statewide database.
  • Provided data entry training for local service agencies.
  • Assisted Database Manager with yearly resource database audit.

Community Access, Inc

Administrative and HR Assistant
11.2011 - 01.2012

Job overview

  • Answered and redirected incoming phone calls for office.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Assisted Payroll Manager with bi-weekly payroll processing for 500 FTE.
  • Assisted Human Resources Manager with maintaining personnel files for 500 FTE.
  • Processed Personnel Action Forms for benefits, compensation, employment status, and other position related changes.

Silverleaf Resorts

Front Desk Manager
04.2011 - 11.2011

Job overview

  • Assisted Resort General Manager in processing time-share foreclosures by filing accurate paperwork in a timely manner with government entities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest complaints by addressing issues with rooms promptly.

Silverleaf Resorts

RCI Concierge
05.2010 - 04.2011

Job overview

  • Facilitated Welcome Receptions to welcome guests, increase comment card return percentages, and assist with any questions.
  • Purchased and distributed RCI guest welcome gifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Silverleaf Resorts

Front Desk Clerk
02.2010 - 08.2010

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.

Silverleaf Resorts

Service Manager
09.2008 - 05.2009

Job overview

  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Served in a leadership capacity to front desk staff when needed.
  • Analyzed service reports to identify areas of improvement.

Silverleaf Resorts

Front Desk Clerk
09.2008 - 05.2009

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.

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