Amber Spurlock
Semmes,AL
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Autonation
02.2023 - Current
- Improved billing accuracy by implementing streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Audited and corrected billing and posting documents for accuracy.
- Verified accuracy of accounts payable payments, resulting in [100]% reduction in payment errors and check reissues
Store Manager
TitleMax
06.2022 - 02.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Customer Service Representative
Alorica
01.2020 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Saraland High School
Saraland, AL05.2018
Skills
- Fiscal Reporting
- Invoice Processing
- Payment Posting
- Billing Systems and Software
- Month-End Closing Procedures
- Multitasking Capabilities
- Attention to Detail
- Critical Thinking
Timeline
Billing Specialist
Autonation
02.2023 - Current
Store Manager
TitleMax
06.2022 - 02.2023
Customer Service Representative
Alorica
01.2020 - 06.2022
High School Diploma -
Saraland High School
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