Amber Squires

Advise on overall company strategy, growth strategy, product mentorship, and hiring.

As the owner of Advanced Care Massage, I successfully established and expanded business operations, achieving 120% revenue growth from Q1 2023 to Q1 2024. Strategic partnerships with gyms, wellness centers, and medical offices broadened our clientele and enhanced brand visibility. I managed marketing, customer service, inventory, and team supervision to ensure high-quality service delivery, maintaining a 100% customer satisfaction rate and a 90% customer return rate.

Increased gross revenue by $112,000 in one year by delivering tailored massage therapy services, boosting repeat bookings by 20%. Designed and implemented customized intake forms, improving operational efficiency by 30% and enabling an additional 10 clients per week. Streamlined scheduling to reduce no-show rates by 15% and ensured efficient supply management, cutting inventory costs by 10%. Maintained a 96% customer satisfaction rate through responsive client communications.

By leveraging solution-selling strategies, I increased bookings for multi-day tours by 15% and boosted the average add-on revenue per booking by $150, all while maintaining a 100% customer satisfaction rating. Additionally, I enhanced customer satisfaction by providing personalized consultations and tailored recommendations, ensuring every tour met individual needs and preferences.

Secured the largest account in the company, driving $600,000 in new monthly revenue just one month after joining the team. Using a proactive approach and ability to anticipate client needs created a 90% client retention rate. Managed a diverse portfolio of accounts, ensuring consistent communication and efficient problem resolution, contributing to a 15% growth in overall business performance.

• Dean's Scholar Fall 2024 & Spring 2025