Summary
Overview
Work History
Education
Skills
Timeline
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Amber Stafford

Guyton,GA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Manager

MBW Office Installation, Inc.
05.2017 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maintained calendars to prepare for meetings and events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Lead Sales Associate

Express Fashion
09.2016 - 05.2017
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Developed and maintained knowledge of current sales and promotions.

Education

High School Diploma -

Memorial Day School
Savannah
05.2006

Skills

  • Compliance Monitoring
  • Office Management
  • Staff Hiring
  • Customer Service
  • Supply Management
  • Billing
  • Data Entry
  • Administrative Support
  • Administrative Oversight
  • Relationship Building
  • Scheduling

Timeline

Office Manager

MBW Office Installation, Inc.
05.2017 - Current

Lead Sales Associate

Express Fashion
09.2016 - 05.2017

High School Diploma -

Memorial Day School

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Amber Stafford