Amber Stallings
Hartwell,GA
Summary
Adept at enhancing customer experiences and boosting sales through expert menu recommendations and efficient dining area maintenance, I significantly increased referrals and walk-in business at Blazers of Hartwell. Skilled in guest relations management and safe food handling, my proactive approach and ability to remain calm under pressure ensured high levels of customer satisfaction and compliance standards.
Overview
2
2
years of professional experience
Work History
Waitress
Blazers of Hartwell
03.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School -
Hart County High School
Hartwell, GA05.2024
Skills
- Dining area maintenance
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Order Accuracy
- Safe Food Handling
- Sales Techniques
- Hospitality service expertise
- Beverage Preparation
- Food Production
- Ordering Procedures
- Compliance standards
- Menu presentation
- Table Bussing
- Order Management
- Handling Complaints
- Accurate money handling
- Payment Processing
- Food station setup
- Cash Handling
- Front-of-house display creation
- Greeting guests
- Food safety understanding
- Food Running
Accomplishments
Have a certificate in child development (high school class )
Timeline
Waitress
Blazers of Hartwell
03.2022 - Current
High School -
Hart County High School