Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Amber Stanley

Bel Air,MD

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service excellence at Wendy's Restaurant. Skilled in cash handling and inventory control, I consistently enhanced customer satisfaction through effective communication and conflict resolution. Recognized for adaptability and teamwork, I thrive in fast-paced environments while maintaining attention to detail.

Overview

17
17
years of professional experience

Work History

Cashier

Wendys Restaurant
04.2024 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Picked/Packer Associate

Addeco
11.2021 - 01.2022
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.

Packer

UPS
12.2017 - 01.2018
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.
  • Collaborated with shipping department to optimize order fulfillment, ensuring customer satisfaction.
  • Conducted quality control checks, ensuring all outgoing packages met company standards.
  • Reduced packaging time, carefully selecting and using appropriate tools and methods.
  • Ensured cleanliness and organization of packing area, adhering to safety standards.

Commercial Cleaner

Deb's Commercial Cleaner
06.2009 - 09.2011
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
  • Enhanced lifespan of flooring and upholstery through specialized cleaning methods that removed dirt and prevented wear.
  • Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
  • Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
  • Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
  • Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
  • Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
  • Achieved significant reduction in allergens within workspaces through meticulous dusting and vacuuming techniques.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Server/Restaurant Hostess

Bob Evans Restaurant
02.2007 - 03.2009
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

GED -

HCC
Churchville, MD
02-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication
  • Cash register operation
  • Customer relations
  • Order taking
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges

Timeline

Cashier

Wendys Restaurant
04.2024 - 04.2024

Picked/Packer Associate

Addeco
11.2021 - 01.2022

Packer

UPS
12.2017 - 01.2018

Commercial Cleaner

Deb's Commercial Cleaner
06.2009 - 09.2011

Server/Restaurant Hostess

Bob Evans Restaurant
02.2007 - 03.2009

GED -

HCC

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Amber Stanley