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Experienced Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Noted for creativity in customer support strategies.

Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.

Strategic Publisher Account Manager with 7+ years in AdTech and programmatic advertising across APAC and EMEA. Expertise in publisher onboarding, integrations, monetization, and account scaling, contributing to high client retention and key account expansion. Proficient in negotiating partnerships and collaborating cross-functionally to drive scalable, performance-oriented solutions.

Amber Star Herrera

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Customer Success and operations Manager

Quality Technician manager

Education

Https://coursera.org/verify/kh30ig38kyte - Business Analysis And Process Management

10617655 - Project Management

12896541784562822 - Essential Management Skills

Mini MBA - business

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Https://coursera.org/verify/kh30ig38kyte - Business Analysis And Process Management

12896541784562822 - Essential Management Skills

10617655 - Project Management

Mini MBA - business

Quality Technician manager

Customer Success and operations Manager

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