Amber Steele
Caldwell,TX
Summary
Friendly Head Server/Trainer offering 9 years of hands-on experience in the restaurant industry. Communicative and punctual individual polished in training new servers and providing ongoing instruction. Commended for first-rate workmanship abilities and phenomenal customer service skills.
Overview
12
12
years of professional experience
Work History
Merchandiser
REPUBLIC NATIONAL DISTRIBUTING COMPANY
07.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Certified Trainer/ Lead Trainer
Gringos Mexican Kitchen
07.2022 - 11.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Scheduled and taught in class and online courses to increase learning opportunities.
Head Server/Trainer
Chuy's Tex-Mex Restaurant
10.2014 - 10.2022
- Trained new team members on restaurant procedures, menu items and performance strategies
- Educated bartenders, clerks, and servers on responsible service protocols
- Created, updated and implemented training plans in collaboration with restaurant management
- Trained staff members on use of POS system
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork
- Kept register accurate through correct billing, payment processing and cash management practices
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Front Office Manager
Universal Auto Works
07.2012 - 06.2016
- Ensure front office is clean and presentable at all times
- Resolve office-related issues according to predetermined procedures
- Manage bookkeeping efforts for the company
- Manage all day-to-day operations, including front desk, payment processing, and scheduling
- Build loyal clientele through warm, friendly attitude
- Establish work duties and ensure workflow is properly followed
- Answer and screen telephone calls, recording messages for quick reply as needed.
Education
GED -
Friendswood High School
Friendswood, TXSkills
- Scheduling Problem Solving
- Team Player
- Customer Service
- Training & Development
- Organizational Skills
- Coaching and Training
- Safe Food Handling Practices
Timeline
Merchandiser
REPUBLIC NATIONAL DISTRIBUTING COMPANY
07.2024 - Current
Certified Trainer/ Lead Trainer
Gringos Mexican Kitchen
07.2022 - 11.2024
Head Server/Trainer
Chuy's Tex-Mex Restaurant
10.2014 - 10.2022
Front Office Manager
Universal Auto Works
07.2012 - 06.2016
GED -
Friendswood High School
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