Amber Steffen
Hilliard
Summary
Well-educated Administrative Assistant with bachelor’s degree in computer information systems. Analytically driven, highly adaptable, and dedicated to providing support to help professionals flourish and work effectively and efficiently.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Joe Jimenez Law Offices LLC
Marysville
06.2021 - Current
- Coordinated daily office operations and addressed immediate tasks and needs.
- Daily support to the lead attorney.
- Ongoing accounts payable/accounts receivable.
- Oversaw billing and invoice processing to ensure timely payments and accurate financial records.
- Assessed and maintained law firm's technical requirements to ensure smooth operations.
- Performed data entry tasks to maintain accurate records.
- Provided notary services for legal documents.
- Meeting with clients for non-legal parts of business; notarization
- Filing documents with county offices
Business Administrator
JMS Reform, LLC
Plain City
05.2019 - 01.2024
- Managed company accounting functions to ensure accurate financial records
- Accounts Payable/Accounts Receivable
- Coordinated delivery of payroll and business documents to ensure timely processing
- Executed clerical tasks to support office operations and maintain organization
- Billing/Invoices
- Insurance coordination and coverage documents for construction contracts
Billing Analyst
Verizon Wireless for Insight Global
Hilliard
09.2015 - 11.2015
- Analyzed billing discrepancies and resolved issues for customer accounts.
- Reviewed and processed invoices to ensure accuracy and compliance.
- Collaborated with cross-functional teams to improve billing processes.
- Created device payment loans by manually processing error accounts identified from system oversights.
Database Analyst
Discover Financial / Randstad Technologies
New Albany
07.2015 - 09.2015
- Analyzed database performance to identify areas for optimization.
- Developed and implemented data management policies for data integrity.
- Monitored and maintained integral databases to ensure reliability and performance.
- Resolved pages and trouble tickets for database issues to support daily operations and minimize downtime.
- Collaborated with cross-functional teams to gather database requirements.
Medical Scheduler
OSU Medical Center
Columbus
01.2011 - 06.2012
- Scheduled, changed, and canceled radiology tests through inbound calls from patients and physician offices, ensuring accurate appointment management.
- Maintained clear written communication with customers and physician offices to support effective scheduling and information exchange.
- Executed office tasks such as filing, data entry, and document organization to streamline administrative processes.
Customer Service Representative I
City of Columbus / Public Utilities
Columbus
02.2003 - 06.2007
- Handled inbound calls from customers regarding water service and accounts, ensuring accurate information delivery and customer satisfaction.
- Monthly rotation in the Public Office helping customers face-to-face.
- Managed data entry and processed 3 billing routes, contributing to timely and accurate billing operations.
- Performed clerical tasks and managed documents to support daily office operations, enhancing organizational efficiency.
Team Lead
CallTech Communications
Columbus
10.2001 - 02.2003
- Executed plan changes, re-routed destination numbers on toll-free lines, and confirmed accurate billing adjustments to enhance service delivery.
- Handled outsourced inbound calls in a call center for long distance and toll-free telephone service provider, ensuring customer satisfaction.
- Communicated with customers through written correspondence.
- Completed general office tasks and clerical duties to support operational efficiency.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Columbus, OH10-2011
Skills
- Legal Software
- Legal Billing Software
- Billing Software
- Claims Processing
- Electronic Filing
- Document Management
- Database management
- Data management
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Appointment Management
- Organizational management
- Typing proficiency
- Electronic Filing
Timeline
Administrative Assistant
Joe Jimenez Law Offices LLC
06.2021 - Current
Business Administrator
JMS Reform, LLC
05.2019 - 01.2024
Billing Analyst
Verizon Wireless for Insight Global
09.2015 - 11.2015
Database Analyst
Discover Financial / Randstad Technologies
07.2015 - 09.2015
Medical Scheduler
OSU Medical Center
01.2011 - 06.2012
Customer Service Representative I
City of Columbus / Public Utilities
02.2003 - 06.2007
Team Lead
CallTech Communications
10.2001 - 02.2003
Bachelor of Science - Computer Information Systems
DeVry University