Amber Steidley
Gering,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Faneuil
11.2019 - Current
- Handled customers issues courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Access Representative
Regional West Medical Center
07.2014 - 11.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Data entry, Typing
- Taking phone calls and Multi tasking
- Scheduled patients radiology exams such as CT scan, Ultrasound, MRI, Stress tests, Sleep studies etc.
Customer Service Desk Associate
Walmart
02.2007 - 10.2012
- Handled Customer Returns and Exchanges in a prompt manner
- Excellent Customer Service
- Ran Cash Register
- Handled Difficult Customers
- Multi tasking
Education
High School Diploma -
Gering High School
Gering, NE05.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multi Tasking
- Typing
- Data Entry
- 10-Key
Timeline
Customer Service Representative
Faneuil
11.2019 - Current
Patient Access Representative
Regional West Medical Center
07.2014 - 11.2016
Customer Service Desk Associate
Walmart
02.2007 - 10.2012
High School Diploma -
Gering High School
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