Amber Stephens, CFE
Lake Worth,FL
Summary
As a dedicated Fraud Analyst with a robust background in the financial industry, I possess a proven track record of effectively preventing fraud through my exceptional skills in investigation, detection, and data analysis. My transitional skills allow me to adapt quickly to new challenges, while my strong commitment to staying informed on the latest fraud trends, technologies, and techniques ensures that I remain at the forefront of fraud prevention efforts, ultimately safeguarding organizational assets and maintaining consumer trust. Developed strong interpersonal and communication skills in client-focused environment, adept at managing and nurturing relationships. Skilled in identifying client needs and providing tailored solutions. Seeking to transition into new field, bringing collaborative mindset and client-first approach to any role.
Overview
13
13
years of professional experience
Work History
Relationship Specialist
Synovus Bank
07.2022 - Current
- Submitted debit card, ACH, ATM, check fraud disputes with otimal resolution
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- 2024 branch had no losses related to policy and procedure violations
- Educated customers to not fall victim to fraud or social engineering scams
- Investigated and resolved an average of 50 fraud cases per month, resulting in a 40% improvement in case resolution time.
- Verified legitimacy of suspicious items for deposit by contacting the issuing bank/maker of check
- Understanding of registered businesses requirements decreased fraudulent business accounts significantly.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Branch Service Supervisor
Synovus Bank
11.2020 - 07.2022
- Coordinated security measures and trained branch personnel to ensure safety of customers, associates, and company assets.
- Conduct quarterly branch control audits through review of branch documentation, reports and/or logs
- Provided administrative access for employees per their job duties.
- Conducted monthly/quarterly review of mandatory compliance training and cash/monetary instruments
- Followed internal standards and external regulations
- Provided supporting role ensuring platform team members followed operational policies and procedures
- Consistently met highest level of operational excellence in audit goals
- Reviewed new account documents for accuracy
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and info misuse.
- Enhanced customer satisfaction by effectively managing and resolving complex transactions and inquiries in satisfactory timeframe
- Monitored accounts for suspicious activity daily
- Trained new tellers on fraud detection protocols, enhancing overall team effectiveness.
- Conducted quarterly monetary instruments and random cash audits.
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
- Customer service focus with experience handling complex transactions across multiple systems.
- Performs outbound calls and set appointments for Branch Sales Leaders
- Opens and processes all types of accounts, products, and/or services
- Refers customer to appropriate business line as needed to ensure customer needs are met.
- Adheres to all current policies, procedures and regulations as it relates to positions.
- Internal audits
- Ran daily reports for deposit fluctuations to review sources of deposit and review for legitimacy.
- Zero losses in branch due to policy and procedure violation.
- Due diligence and knowledge of required state business regulations to detect fraudulent business accounts or business account takeovers
- Consistently strong audits through tenure with company
Financial Service Representative
Suntrust Bank
09.2011 - 01.2013
- Assisted customers with setting up or closing accounts, completing loan applications, and applying for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services preventing sensitive information being compromised
- Vault and ATM custodian
Education
High School Diploma -
Nitro High School
Nitro, WV05.2007
Skills
- Critical and creative thinking
- Fraud detection and prevention
- Financial regulation Knowledge
- Financial analysis and reporting
- Investigative research/ Reporting
- Strong understanding of current fraud trends
- Data Analysis & Reporting
- Research and due diligence
- Teamwork and collaboration
COURSES/CERTIFICATIONSS
Certified Fraud Examiner (CFE)-2024
Coursera- Cyber Security -2023
- knowledge of SQL/Python
Coursera- Bookkeeping-2023
Annual Regulatory Compliance: AML/KYC, USA PATRIOT Act, Bank Secrecy Act, FATCA, GDPR
- Annual training-Transaction Systems: SWIFT, ACH, Wire Transfer, Card Payment Networks (Visa, MasterCard)
Timeline
Relationship Specialist
Synovus Bank
07.2022 - Current
Branch Service Supervisor
Synovus Bank
11.2020 - 07.2022
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
Financial Service Representative
Suntrust Bank
09.2011 - 01.2013
High School Diploma -
Nitro High School
Similar Profiles
Shena BrownShena Brown
Personal Banker at Synovus BankPersonal Banker at Synovus Bank
Meagan CatrettMeagan Catrett
Customer Care/Financial Product Advisor at Synovus BankCustomer Care/Financial Product Advisor at Synovus Bank
Ulises Valencia-RiveraUlises Valencia-Rivera
Personal Banker 1 at Synovus BankPersonal Banker 1 at Synovus Bank